Firestone Complete Auto Care

"Run don’t walk here! Robert took insanely good care of us. We were driving from Texas to Mississippi for a concert, I had just bought $1000 worth of tires in Houston the day before our trip. We get to Lafayette and realize we have a major problem with one of the tires that made it unsafe to continue driving through. Robert at Firestone quickly got us in, was so welcoming and understanding and went out of his way to make sure we could get on the road quickly and safely. In addition, I forgot the tire lock while we were there and he personally shipped it back to us in Houston. It is people like Robert that make you loyal to a company. Firestone you now have our business for life in Houston because of Robert."

"Truly an awful experience. I had an appointment for an oil change at 8AM. The took my vehicle back at 8:30, took 3 hours to perform an oil change and then told me I had a leak on the rear end and needed two tires. I asked how long it would take and was told 3-4 hours. It took 6 1/2 hours to replace a gasket and install 2 tires PLUS the 3 hours for an oil change. I asked a few times how much longer it would be before they finished and was told “not much longer.” I heard Neil and DeAngelo fabricate excuses they were going to tell people as to why they couldn’t do certain things on vehicles. This was the worst service I’ve ever received and will never come back. I also let them know about the used hypodermic needle on the ground in front of their building, but they laughed it off and blamed it on “a crackhead.” It’s still there."

"Had an 1 pm appointments. Got there at 12:30 to change air. Condition hose it is now 3 hrs later and I'm still here. Every one who was here when I got her and everyone who cam after met is now gone. Not very happy at the moment. Would be happier gad they fixed my car in March when I first can but that's a long story for another day."

"Awful experience for me. I needed two rims changed, and I already had the rims. Called yesterday and was told to come by in the afternoon since it will only take “10-15 minutes.” I asked if I needed an appointment and they told me no. So I stop by after work, and the say they are too busy and to come back at opening the next day. I asked if I needed an appointment. They said no again even though I asked to get an appointment. So I wake up an hour early to make sure I’m there right at opening. I was told by the worker they have no technician and that whoever told me to come at opening lied. Things would have been better, but there was no “sorry,” and the man at the counter was honestly pretty rude about the situation. Big waste of time. Will not be coming back."

"One of my tires had a slow leak, brought the vehicle in to Firestone without an appointment. In less that half an hour the leak was located, an acceptable resolution was agreed upon and I hung up. No more than 20 minutes later I was notified the vehicle was ready for pickup. Outstanding service, very pleasant staff...Very pleased!"