Randolph's Auto Repair

"If I could give a zero I would. These people are criminals. I got charged for the hour diagnostic when I was told it was going to be a half hour (1st red flag). I had a bad gut feeling about this place and wanted to take it to Nolen’s Garage just down the street. Nolen is a legit honest person who lets my bf work on my car there. The only reason why I didn’t take it there in the first place is because they were closed and I had to get it fixed right away. I let Randolph’s work on my car and what a mistake that was. They replaced the starter and my bf drove off with the car. As soon as my bf got home and turned the car off it never turned back on. He tried to get the neighbor to jump it and nothing. So he called Randolph’s to see what could be wrong. The mechanic (Cody) told him “oh yeah we had to jump it to turn it on.” I think that is important information to tell someone before they drive off with the car. If it was just a starter issue then it should be working but they knew something else was wrong and they didn’t care to tell us. My bf tried to get anyone from that shop onto post with the battery jump they used and all of them said they personally can’t get on post and I’m sure it’s because they have a legit criminal record. The owner (Randolph) had the nerve to say that they weren’t responsible for the issue with the battery (no duh Sherlock) but if they are charging me for a diagnostic then they should do their damn job and be doing it right. I’m reporting them to the better business bureau and filing a formal complaint because these bums couldn’t right their wrong and have should not be doing business. I think all their reviews are paid for but don’t take my word for it. Do business with them at your own risk. Update to owners response: Sir please do not detract from the issue at hand. Yes I had junk yard parts on it but bought a brand new part to be put on. Yes I was cursing only after you were cutting off my bf who was speaking to you with patience and respect. I'm pregnant and very upset that I paid your business for a service of diagnosing my car and you failed to tell me about my faulty terminals and letting the car leave your lot without telling me. What was the point of the one hour diagnostic if you don’t mention everything that is wrong with it. I’m the one who told your employee it seems like a starter problem and was told from what I said, it should only be a half hour diagnostic. So do you teach your mechanics to take the word of the customer or teach them they should trouble shoot everything? I brought my car in because it wasn’t turning , if y’all knew my car needed new terminals and that was preventing it from working that should’ve been disclosed. It’s very inconsiderate and unprofessional for you and your team to treat customers like that. You don’t even know the amount of stress and inconvenience this has caused. I am a very fair person and when my car wasn't turning on at home you had an opportunity live up to your business reputation but instead you jumped the gun and assumed we’re trying to accuse you of messing up the terminals. A simple apology would’ve been nice but I see you simply care more about money then the customer. Good thing Nolen’s garage was opened that man is a good man and a God send. If anyone reading this wants a mechanic shop that actually cares about people go to Nolen’s garage."

"After reading the reviews of my options here in Leesville, I am so happy that I did. Hands down Randolph's is the best here in this little town. Mr. Randolph actually takes the time to show you what is wrong and how he is going to fix it. Mr. Randolph is an honest man with more than fair prices. The staff is friendly and the waiting area is very clean. I will be referring friends and family to this business and he for sure has my business."

"One of the best experiences I have ever experienced. The atmosphere, the one on one interaction with the staff up front the mechanics and even Mr Randolph was friendly and attentive. Seeing is believing, just go there once for anything and you will be pleased and satisfied and your concerns are as important to them as it is to you. I had major repairs done, they worked on my car as if it was their own, I cannot thank them enough. Everybody, go see for yourself."

"Easiest 5 stars ever. Randolph's is the straightest-shooting mechanic shop I've ever been to. Their prices are super reasonable, and David the mechanic is incredibly dedicated to his craft. The man puts his heart and soul into making sure he fixes the car properly. If everyone did their jobs like David does we would have world peace and a cure for cancer by now."

"After going through multiple auto shops, this one has definitely been the best. Brought my car in (appointment not needed) for a/c repair, back window wouldn't roll up, cruise control wouldn't stay on, passenger doors wouldn't lock. I dropped the car off about 11am and received a call after inspection (at most an hour later) to let me know the issues and priced. For the a/c leak repair and window repair (plus labor) it was $300 which I considered to be very affordable compared to what other auto shops and dealerships wanted to charge me (and didn't even fix the issues). Atmosphere: the office inside was clean, no odors, TV and coffee available. Plenty of parking. The parking lot does have many holes. Location: I liked that it is away from the main part of town bc it's easier to get in/out. Service: friendly and open to discussing any concerns. Mr. Randolph was so nice to us and really took his time making sure we were happy and answered all of our questions. Price: depends on what your vehicle needs. Repairs: rotations, a/c, windows, cruise control, locks, tires, hub assembly, brakes, tuning, etc."