First Choice Automotive 1511 Macarthur Drive, Alexandria, LA 71301

"My husband took his truck on September. We stay there eight hours.they lied about .my price.it post be 200 dollar s he add 50 dollars more and extra taxes too.this place is terrb .yall lost us.there bathroom is natsy.tbey need up the building .its bad.rude people 9/11.2023 9/11.2023. Ty don't bring yall vehicles here"

"Been attempting to contact for MONTHS. They changed the engine in my car early 2022. It nearly caught on fire a week later; the issue is caused by the engine again. They said they would pick up the car and fix since it was an issue caused by the engine change. In August 2022 they said they would tow my car to the shop- they never showed even after texting and calling to confirm a pickup day. It is JANUARY 2023 and now no one answers my calls and my car is still sitting- broken down! Horrible customer service."

"They did well on my 1994 chevy replaced the engine and added a carb. Did the entire front end and all 4 brakes and rotor replacement. These guys are good at what they do."

"These people are horrible. They changed out my fuel pump and knock sensors. It was running worse than before after they've done their work. I told him about it they told me to bring it back. I did and they told me my plugs and wires were bad. So I paid for them to change the plugs and wires. It was running even worse than before after they've done their work. I took it 2 Walker Toyota. They checked it out in the plugs were broke from the First Choice mechanic putting in. The knock sensor for smashed and be intake manifold gasket was improperly installed. This was the most horrible experience I ever had with a automotive place first choice is not the place that you want to do business with."

"First Choice offered to pickup and return my pristine 2003 Mach 1 for $1400 from Florida to Louisiana to have a rebuild of my lower rotating assembly. In addition to sending my transmission to another shop for synchro repair. James suggested that his shop could add a new clutch, throw-out bearing, pilot bearing and flywheel. It took nearly 8 months to complete and we agreed that these 2 things could be done for a budget of $8400 including the transit. James the owner only sent me 4 receipts in total for labor and invoices for the machine shop and transmission shop. Then without permission he charged me for Window repairs and alignment. Then without any receipt he refused to send the car back until I paid an additional $2300 and I had to pay a 3rd party transport company another $700 to get my car back. Once I received the car I immediately notice there was a bad vibration coming from the transmission. In addition my passenger side rear exhaust was not hung back in the normal condition. I took my car to an awesome transmission shop call A Plus Transmission near my home to have the transmission repaired. What they found is that First Choice mechanics did not know how to properly install a clutch which caused catastrophic failure of bearings, clutch and flywheel with less than 15 miles total on the vehicle since being returned. A Plus was able to repair all issues for $756 and the car runs like a champ. I wonder if I will get a refund or receipts for all the work. Probably not. So I would not recommend First Choice to anyone."