Pizza Hut 6825 Pines Road, Shreveport, LA 71129

"Online order at 647pm. The order was supposed to be delivered at 750 then changed to 820. I had a house full of children waiting to eat dinner. At 820 I checked the website for tracking information and my order was still not showing to even have been made yet. As the kids started getting more and more hungry I decided to call to check on my order. The person that answered hung up on me. I called again and was told they have door dash drivers there to which I responded that my order wasn't placed with door dash and was hung up on again. I decided to drive to the store which was only 5 minutes from my house in hopes that my order was ready but it was a delivery driver issue. I arrived at the Pines Rd. Location at almost 9pm which is now over 2 hours from the time my order was placed. There was a line of cars wrapped around the building of people trying to get their orders. This place was clearly having trouble that was more than likely a staffing issue. I walked up to the door and it was locked. Shocker. So I knocked and waited. One way or another my order was placed as delivery and paid for online therefore if I was going to wait on the 15 cars in front of me to get their orders I took the risk of having my order delivered when I was at the store in line. I did call and they hung up so here I am knocking. I waited and a person came from the back and yelled at me to get in line. I was trying to explain my situation and she just kept telling me to get in line. Then kept asking what name the order was under so she could cancel it. I'm clearly upset at this point and I just want my food. I asked repeatedly for a manager then was told to leave. What other choice did I have but to leave. I'm very disappointed in the experience I had at this location tonight. I work in the delivery business. I interact with customers on a daily basis. Never once have I behaved in a manner that this employee displayed. They were clearly busy. They were clearly frustrated and having a bad night. I am assuming that they were short employees and I fully understand how things can go really bad really fast in a business like this. However at no point did the person try to help me in any way, but on the contrary was upset i was at the door that was not supposed to be locked in the first place. My behavior was quite professional and I am the customer who got charged for a product I did not receive and a delivery fee that did not happen. I didn't want a refund or free food I wanted what I paid for and I wanted these kids to have the meal that they asked for. I have ordered from this location many many many times and never once have I had a interaction like this. The food is always good."

"Ordered a pizza tonight. Go to pick it up and its like theres no one there. I waited 30 minutes, calling the whole time and just listening to the phone ring inside, and finally the rudest lady in the world came to window. When I left after 45 minutes the phone was still ringing. There was a whole line of cars behind me. I will NEVER order from this location again. How hard is it to do the job you're paid to do? The bare minimum would be to at least answer the phone, I don't think that would be too hard, but I guess I'm as wrong about that as i am about pizza hut being a good dinner choice tonight."

"Horrible experience!!! The two younger black girls were horrible. Before they pull the race card let me say this… I AM BLACK AND THE REASON WHY I WILL NOT DEAL WITH THIS LOCATION IS BECAUSE OF THE TWO BLACK GIRLS THAT WORKED ON THE EVENING OF 1/28/24. They are horribly ignorant childish and unprofessional!!! The guy I’m assuming is the manager (white male. Thin. Brownish hair. Gold wedding band) was great but his counterparts… not close."

"The store manager( Kevin) was completely rude and unprofessional!! I ordered a stuff crust pizza and I noticed when I got home that it wasn’t stuff crust. After I tried to explain the situation to him, he talked to me like trash and threaten to call the police if I came to get a refund for THEIR mistake when I just wanted my money back for the stuff crust I didn’t receive. I have NEVER experienced anything like that ever and I am just appalled. I will I NEVER go to that pines rd location again."

"My son and mother love this Pizza Hut location. It's always clean and has a pleasant atmosphere. I have always received great customer service. My food is always ready at a decent time. Always assuring that the food is fresh and hot. We ate here every FRIDAY on Winter Break."