Cash America Pawn 2705 Auburn Way North, Auburn, WA 98002

"These people will steal your items then lie to you saying you never brought it in! I brought a Nintendo Switch Lite and a mini Hp computer in about a week ago, my husband went in to get a loan, the switch had the console, a case and five games, and a CHARGER, with it and the HP had the computer and power cable and possibly a keyboard. I got my Switch back first last Saturday and we were gonna get the computer next week. So Tuesday (11/21) I unwrapped it all and saw the wrapped the mini computer power cord with my switch. So I call to let them know the mistake, they went back to check the computer and the lady comes back to the phone telling me there’s no switch charger and according the the paperwork we never brought one in. I said that’s bull, I know I loaned the charger with it, I don’t have it, it’s not in the car. So the lady is checking the video cameras to “double check” we brought one in. I know we did as we wouldn’t have gotten the amount we did without the charger. We’ve loaned switches multiple times we know what’s supposed to be included. So someone either stole it from the store or they left it on the counter and forgot about it and now it’s missing. Will update when they call back but I WILL NEVER LOAN TO THESE GUYS AGAIN!"

"I been doing business here for years. They did me dirty today"

"I took them a Pelican 1510 Carry-on case and was told by the manager that they only sold their empty bags for $5-$10 so she wouldn't offer me anything. If this lady is in charge of inventory this location is in trouble. The only reason I didn't give 1star is because I've been there before and have been treated fairly. I walked 4 blocks down the street and was offered $70 at the next Cash America which I accepted. Not sure why this lady is in charge of this location as this isn't my only bad experience with this particular employee."

"I just called to ask if they took any eBike batteries in lately because mine got stolen and the representative on the phone was incredibly helpful with advice and knowledge. I can’t say it enough. They were professional, informative, and pleasant to talk to."

"This places pretty poor in customer service skills. It starts with the top, which is the manager but unfortunately the manager was the one that had the poor customer service. I've walked in the door there was only two customer in there the manager was organizing some parts behind the counter and one of her worker was with a customer at the register and I walk right past them saw me nothing happened then when her coworker was done with the customer at the register she greeted me and asked if I'd need anything I said no thank you and continue looking around and when the manager came around I asked if I can see some in the glass case well she gave a big sigh and at that point I felt like I was bothering them. I felt like they had better things to do than attend to my needs wanting to see things in the protected areas. The vibe I got from that place is it seems as if somebody has done management wrong and they're there to protect the parts and stuff in the store, I didn't feel welcome I did not feel like I was wanted there although there was only me and the other customer they just seemed like they want to be left alone and so that's what I did. I forgot to mention I did ask a question to the manager I know it was the manager cuz it said manager on her t-shirt it was a quick 1 answer so I would not recommend going to this place on the other hand I've got a totally opposite experience when I went across the street to the other Cash America. The manager across the street her name is Jen, she and her crew is exceptional and I do recommend going to this spot and you'll see as soon as you walk in the door be prepared to be greeted at."