New Era Cleaners & Laundry

"Do not do business with this joke of a company. I came in four times to attempt to drop off items for alterations. The first time I was told that their alterations person was out of the country on a vacation. Okay. I came back a few days later in the morning, and was unable to drop off again because the one remaining alterations person doesn’t show up in the morning. I came back on a Thursday afternoon, and this time was told they don’t have anyone working for alterations on any Thursday. This is not in writing anywhere. The fourth and last time I walked in at 5:53pm. I was informed that they refused to take any items to drop off because they are closing in seven minutes. I told them they won’t have my business anymore and the girl there said she spoke to her boss about how I had spoken to her, and apparently my business isn’t welcome any longer. Good luck to the rest of you!"

"Great Company! I brought in an area rug that a puppy had had an accident on and they cleaned it in no time. The staff was helpful and kind. I will be bringing other items to them. They are a great find and worth the 30 minute drive ! I googled them and was not disappointed."

"I've used New Era Cleaners for many years and have found on every occasion they do the best work. The front desk staff are always welcoming and efficient. When having clothes dry cleaned they come back in perfect condition. My favorite service this the tailoring. They are on time and my garments always look great. High quality work at every turn."

"I found New Era based on positive online reviews but unfortunately my experience left me wishing I had trusted someone else. After bringing my pant home post-alterations, I found the pants unwearable and unprofessional with stitching on top of a seam and not matching the rest of the pant. The disappointment prompted me to take time to return to New Era where I was given no apologetic sentiment but she noted they “always try to fix things the second time.” This left me confused as I had paid $30 for a five inch stitch and trusted them with a beloved and delicate garment. I am still unsure why a business wouldn’t want to do it right the first time and increase potential for repeat customers. During this second visit, the entire process including undoing their mishap stitching took a mere 3minutes. While the second round turned out better than the first time it still did not match the original stitching, warrant the price or inconvenience. This quick fix underscored the lack of care and precision in their craftsmanship leaving me dissatisfied and disappointed I had paid so much for a job so carelessly completed and required a second trip to ensure it was done better. I had hoped to bring a few other items here but after this experience I will be continuing to search for a tailor who is reliable, values attention to detail, customer satisfaction, and takes pride in their work."

"She took my wedding dress up 9 inches and in two sizes in less than a week. It looked flawless when she was done. Appropriately priced. Couldn’t recommend their services more."