Service King Collision Seattle

"I rarely post reviews, but this establishment is unsafe and not trustworthy. I took my car in for a fender fix. when I got the car back, it would not start. they told me that it took them a while to bring my car around because it was behind other cars - they then admitted they had to jump the car to get it over to me (straight up lying). they then told me I need to go drive the car and not use my brakes in order to help recharge the hybrid battery. I corrected them, and said firstly this is not safe, and that USING the brakes is what charges a hybrid battery. I showed them how the car worked, and they played it off like they knew all along. I was lied to, disrespected by the rude front desk lady and her manager, and am beyond disappointed by my experience. my car is still dead and I don't know what they did to my brand new battery to make it not work. please do not go here. oh, they also had the nerve to tell me to leave a 10/10 review with my insurance because if I left a 9/10 it would hurt their numbers. they literally said this. they will receive a 0/10 review."

"Repairs look great! I had a weird experience with the GM, but the regional manager reached out to me to straighten it out, and im happy with the resolution, which is more than I can say about my own insurance...Thanks Cameron!"

"Five star customer service from Silvia. Professional, quick, responsive and went above and beyond to keep the shop open so that I could pick up my car before leaving town. She supports all of the Geico claims and this highly recommend using this shop if you have Geico. Most shops are very full right now, but service king had an opening that got me in right away. I thought the work was good and thankfully, it was only in the shop for 7 days."

"I had a terrible experience with Service King/ Crash Champions on Rainier. I took my car there with damage to the front of the car on the drivers side. We were supposed to get automatic updates every Tuesday and Thursday, however, we often had call to receive any information. The updates we did get over text we're not informative, so much so that we thought our car was ready and turns out it wasn't. The repairs took over 6 weeks and when we picked up the car, there were multiple new issues including a large crack on the windshield, failing battery and improper alignment. The new issues took an additional 6 weeks to get repaired. Management was incredibly unresponsive while we were working through these issues and we often had to come in person, unannounced to get anywhere. I cannot believe State Farm has this location as their preferred vendor. Do not bring your car here."

"I recently had the privilege of experiencing outstanding customer service from Gloria Shin at Crash Champions. Following a car accident, I was in a state of distress, and Gloria went above and beyond to help me, despite me not being a customer of the establishment. Gloria's professionalism and empathy were truly remarkable. She took the time to listen to my situation, ensuring I felt heard and understood. Her expertise and guidance in handling the post-accident process were invaluable, making a stressful situation much more manageable. What stood out the most was Gloria's genuine kindness. Despite my not being a regular customer, she treated me with the utmost respect and compassion, offering support and reassurance during a difficult time. Her willingness to go the extra mile left a lasting impression on me. I am deeply grateful for Gloria's assistance and the exceptional service I received. Her dedication to helping others, even outside her regular duties, speaks volumes about her character and the values of Crash Champions. I wholeheartedly recommend this establishment, not just for their expertise in car services, but also for their exceptional staff like Gloria Shin, who make a real difference in people's lives. Thank you, Gloria, for your kindness and exceptional support. You have my deepest gratitude."