Service King Collision Mill Creek (Now Crash Champions) 18002 Bothell Everett Highway, Bothell, WA 98012

"Prioritizing rental car sales over proper recommendedations. These folks booked us a 2 week rental car over our insurance coverage and said they'd keep our car while they assess damage and order parts... on a drivable repair. So they can sell more rental days. Even the insurance agent said something sounded fishy here. This shop went around insurance to book us direct. Yet to be resolved.."

"They replaced a damaged panel and bumper on my car. When I picked it up, it looked like brand new! They even washed the car and vacuumed the inside. I love that the rental car place shares a building with them. Super convenient."

"They just took care of my car for the fourth time and did an incredible job as always. The only place to truly trust, don't waste your time going anywhere else. Patrick and Kira are the best."

"In a nutshell: in the process of repairing minor damage, the mechanics managed to reverse my car into an obstacle, causing even more damage. Take your car someplace else - these people are way too careless to be trusted with your property. About a month after buying a new car, another driver caused an accident and caused minor damage to my vehicle - extremely frustrating for such a new car, but not the end of the world. Based on the advice of insurance, I took it to Service King for repairs. My frustrations began with their unwillingness to provide a date when I could expect the repairs to be finished. My frustrations were compounded by the fact that, while the feature to text questions to the business directly sounds nice, you'd be lucky to get a response the same day - if you get a response at all. Customers want to know what's going on with their vehicle, and their communication fell way short of expectations. But by far the biggest problem - before I picked my car up, I was informed the mechanic collided with something while reversing my car. My car is brand new and equipped with parking sensors and a backup camera - it takes an extreme amount of carelessness to manage to hit something with the car's features providing all of the situational awareness one could hope for and then some. I cannot emphasize how livid I am that the fact that they were so utterly inattentive, negligent, and failed to show the slightest concern for treating other people's property well. They offered to fix the damage in exchange for keeping my car another few days - but at that point, I had zero trust in them and insisted that the damage be fixed at another shop. After that, they filed an insurance claim to fix the damage - but let's be honest, this is the bare minimum. They don't get brownie points for this. I just can't wait for all of the bureaucratic nonsense that comes with dealing with insurance companies, waiting months to get my car fixed, and the hassle and inconvenience that comes with doing so. So - I certainly won't be letting these careless clowns near my car ever again. If you need auto repair services, I cannot recommend strongly enough that you take your business elsewhere . Attached photo shows the damage they caused."

"My experience with Service King Mill Creek is not great. It was one of the list on other party's insurance and it has more than 200 reviews and above 4.0. So I though this place is decent. However, it turn out different than I expected. Since some one hit my vehicle and damaged front bumper + fender. I went to Service King to resolve it. When I got my vehicle back, I still see that scratch line and dent on front bumper. Also, I see another scratch rear end right next to license plate, which it wasn't exit before. So I complained and Service King took my vehicle back to fix it. On the second visit. Scratch line + dent on front bumper removed. But found another two bubble. So they had to took again to fix it. After few mins, finally got my car back and come back to my home. When I come back home, I took a close look. And guess what? I found another scratch and noticed vehicle inside was very dusty especially rear seats. You might think I never clean it. But this vehicle is brand new car which I only drove less than couple weeks and no one has been seated rear seats. And I showed scratch to Service King. They said its rock chip But when you look at picture clearly its not rock chip. I carefully, looked reviews again. And found few people complained about Service King damaging their vehicles. Seems they are right. This location Service King need to make more careful when fixing vehicle and try not to damage it."