FloHawks Plumbing and Septic

"Scheduled a septic inspection and pumping for the morning. A few hours after the initial timeline, we were called and told that the tech was running behind and would be there shortly. Another few hours later and no more communication we had to cancel due to other appointments. Very uncommunicative throughout the process."

"We had a leaking bathtub upstairs and while FloHawks was able to send someone out pretty quickly, that person couldn’t figure out what was wrong. He told us there would be no charge for his visit as he couldn’t diagnose the problem and someone from the office would contact us the next day to send someone else out. We didn’t hear anything the next day so we called to follow up. They were able to send someone else out pretty quickly, which we appreciate, and that person fixed the leak. We received an invoice and paid it right away. A few days later, we received another invoice so we called FloHawks and explained what their technician told us - that we would not be charged for the first visit due to him not being able to identify the cause of the leak. They told us they would look into it and get back to us. 3 months later, they sent the invoice again so we explained to them again that the first visit was supposed to be free because they didn’t do anything. Again, they said they would look into it and get back to us. 4 months later, we received an email saying that the invoice is going to collections. Once again, we explained the situation - this time, to 2 people, one by email and one on the phone. We were told their supervisor, Thomas, would get back to us. It’s been a month since then and we still haven’t heard from them. Not only was their first technician incompetent, he didn’t communicate with the office that there would be no charge for the first visit. And after they threatened us to go to collections, they couldn’t be bothered to respond to any phone calls and emails."

"My water pipes were making a loud howling noise, loud enough to keep us awake at night. I narrowed it down to what I thought the problem may be, but I’m not a plumber. Called Flohawks and gave the the call taker a synopsis. They give you a six hour window that the plumber could show up in. Plumber showed up to my house after regular business hours, so supply stores were closed. I told the plumber what the symptoms were and what I thought the problem could be. He agreed with me and said I needed a new PRV. Told me that he’d have to get the part tomorrow, but couldn’t guarantee a time for coming back. The man was at my house for no more than FIVE MINUTES. Flohawks charged me $265 for that five minutes. No repair. Barely even a conversation. Was told that the scheduling people would get back to me later that evening. That didn’t happen either. Called the next morning, they had scheduled someone to come out between 1pm and 6pm without consulting me first. I told the lady on the phone that I would like to discuss why I was charged for nothing before someone else comes out. A supervisor called me shortly thereafter and said that he would keep the charge from the day before in place, but would discount 15 minutes off of todays time. To summarize, I threw away $265. Not letting them come back out to my house and rip me off again. Had they been reasonable and communicative I would have gladly done business with them. Please find a better managed company to come out and do your plumbing or septic."

"I have called several times and left messages, also on FloHawks site, but never received any responses. They arrived on time and that's the only positive I can give. We were shocked since we've used them in the past. This time was completely different. They were hired to clean and inspect our septic system prior to listing our home for sale. What was left was a huge swath of dug-out lawn, damaged landscaping and large rhodies, plus some debris from somewhere. Exposed dirt and rocks all over with no attempt to repair or even cover the area. They didn't report there were any issues, only handed my sister the bill. Two other family members also called to report the unacceptable mess, however no one ever did anything! I will not use FloHawks again and do not recommend this company!"

"I should have called FloHawk the first time. Drain Pro quoted me $1,500 to install a baffle(thanks Ricky) and remove a metal divider lid (which I did myself. Ryan at FloHawk did the job for $392. . FloHawk really goes above and beyond my expectations with realistic prices that I can afford."