Meineke Car Care Center

"We had a loose skid plate on a 2016 Mazda and took it to Meineke. I had never been here before - the decision was primarily because I didn't want to drive it to the dealership in Tacoma. We had no appointment so we dropped the car off. I didn't think it would be a big job, but I figured it would be $200 for labor and parts to secure the skid plate. When we went to pick up the car they handed us our keys and said there was no charge. I was stunned. That kind of attitude makes it EASY to come back."

"Little bit on the expensive side but they do fantastic work. Never had an issue with work done after 5 visits. Front Desk guys are also shockingly kind. You'll guide you through problems without upselling you on things you don't need. They aren't scumbags"

"Incredibly strange experience, my car got towed there with a positive crank case ventilation failure. They told me the battery is dead (it was perfectly fine and relatively new) and then that the engine has no compression. I retrieved my car and took the air cleaner off and in about five seconds found the PCV hoses exploded causing a massive vacuum leak. There was no sign anyone did a compression test since this would have been obviously noticed and it didn't look like the air cleaner or spark plug cover panels had been touched so I can't imagine a compression test was done. They also told me the car provides no obd codes but it does on the Mercedes 38 pin proprietary connector. The battery recovered fine on my AGM charger and doesn't drain. The engine is also fine. The damaged hose cost all of $22 and I can't comprehend how a licensed mechanic couldn't do this simple job. In the end all I can guess is no one did much more than open the hood and change the battery for no reason and then try to start the engine a few times."

"Meineke was able to get me in for an oil change the same day which was great. Convenient location. Good communication. Pricing was much better than the dealership but a tad higher than other places. I gave it 4/5 stars because it took a little longer than previous oil changes I’ve had ( dropped off at 9:45 for an appt at 10:30 and I wasn’t out of there until 12:30). Not sure if they were busy or if their technician was not as efficient as others. Also, their facilities could be more presentable and I think that would attract more business. Their office was quite dirty and cluttered."

"Horrible service! I had a Saturday 9AM appointment to get my breaks inspected and repaired. I left my car there all day, no phone call, no updates. The shop closed at 5 so I stop in at 4:30 to get my car and only the receptionist is there AND they never touched my car! It was never even inspected. They assumed I'd leave it till Monday. What are appointments for, if you're going to ignore them. I wouldn't be so bloody hot if they would have called in a reasonable time to tell me they can't get to it, so I could have made other arrangements. This is the second chance I have this shop. They NEVER call you. Do not use this shop."