Service King Collision Burien (Now Crash Champions)

"Under no circumstances should you bring your car into this place. Even if you get into an accident right in front of their entrance, take it somewhere else. Drive around with your busted car, find someone on Craigslist with a repair shop in their backyard, watch a Youtube video and try to do it yourself: All of these would be better options than leaving your car in the hands of these incompetent fools. I will say, at least, that when they were trying to repair my car that they did tell me they had absolutely no idea what they were doing. After which they scratched and dented my car, failed to fix the tailgate properly (it leaks), and left me with a car where parts were literally falling off in areas where there had never been prior damage. My car is now back in their shop under the "life-time warranty". They have had it for a month. They don't seem to know how to fix it. They would rather pay for me to drive around in a rental car than actually hire competent employees. This review should be 1/2 star out of 10."

"I had my car broken into and vandalized. I care about this vehicle because it's my dream car. Jeremy and the crew are great, from communication to the final results. My insurance agency suggested this location, I'm suggesting this location."

"I brought my car into crash champions in Burien WA on 6/21. I received communication via text for much of the time they had my vehicle, and many of these communications as well as my pickup were incredibly disturbing. I received texts twice that my car would soon be ready, the first of which was corrected to explain that they had many Subarus and apparently had, for days, been mistaking another Subaru for my own, and been providing updates for the wrong vehicle. The explanation for this is that they had many Subarus. The second set of texts with regards to this issue explain that the parts they ordered, which they had been in possession of from June 28th to July 14th had become broken, and that they would need to be reordered. On July 16th, I reached out and was told my vehicle would be ready that Friday. I explained at this time that I was running out of coverage for my rental vehicle via my insurance. This statement was ignored, and on the 21st of July, I received a text stating that my vehicle would be ready by end of day or that Friday. Despite them being so allegedly familiar with Subarus, they informed me that the parts they had ordered did not fit properly after having paint applied and that as of the 24th, they would need to update my pickup time again. I spoke with Enterprise, the vehicle rental agency that I had the vehicle through. I was informed for a second time by a local Enterprise representative that they work with crash champions all the time in cases like this to help with coverage for rental car. I inquired about this via text to the individual who had been communicating with me about the status of my vehicle and that individual flat out denied that they could do anything about the rental situation. I then proceeded to try to call crash champions multiple times daily for days. Calls which went ignored for a long period of time, and text communication ceased. I finally borrowed a friend's phone and got someone to pick up the phone. The irritated individual who answered told me they'd knock $100 off my deductible, and claimed that they do not usually do this kind of thing. Following this call, I again called Enterprise in Burien and they again confirmed that they regularly work with the local crash champions and that they most frequently cover the rental car charges. Repairs were not completed fully, and I am now left to find another shop to fix those damages left unrepaired. When I asked why repairs were left unaddressed, the woman at the shop I was speaking to told me that someone would have had to ask my permission to get a diagnostic on the vehicle first. I received no such communication, and am left with nothing but a mess and an egregious bill for what I strongly believe is serious negligence. I was advised by the person on this claim through Allstate to reach out to someone above the shop to resolve this issue. I did just that, to no avail whatsoever. I've gotten no communication from this place. Their idea of repairs include a paint job with bubbles in it and blobs of paint in other places, bolts and other parts left off the "completed" vehicle, not to mention that they failed to complete any repairs caused by the accident other than those which are cosmetic. I'm past caring if it's a lack of competence, fraud, or just that they don't care, I have paid over $1700 in costs associated with this, not counting transportation costs for their multiple "it will be ready" mega- blunders. I would excuse so much but the sudden refusal to communicate at the end of this says it all. I've reached out all kinds of places and I can't even begin to understand how little they care about the quality of their work, and overall their business at all because I can't see them staying in business long with practices like this."

"My car was stolen from their lot after being serviced. The staff was remorseless and completely unhelpful. The lot is fenced and gated with security cameras everywhere. They claimed they were having issues with their security cameras and couldn't find the footage of it being stolen. I got my car back full of fentanyl, trash, cigarettes and the ignition system had been completely destroyed. $2000 dollars in damage and impound fees. Unless you have a fully insured hooptie you want to disappear, go somewhere else."

"Thank you Amanda C, for all your impecible help and seamless process from start to finish with my car. Quick and efficient work done here. Updates were provided frequently and when I arrived to pick up my car it was like it was brand new again. Inside and out! So Happy to be reunited with Roxy again. This whole process was stress-free from the time I dropped it off to getting into the rental and the pickup!"