Sound Rooter and Plumbing, LLC 7436 45th Avenue Southeast, Lacey, WA 98503

"In February 2024 we engaged Sound Rooter & Plumbing to replace a cracked outdoor, frost-free hydrant head. Their man, Zac, arrived ready to work and, because the ground was very saturated with rain, he spent a considerable amount of time clearing water from the deep hole he had to dig to reach the water line hook up. Despite the challenges, he completed the job in good order and let us know that if any problems should arise to let him know in the coming days. After about 8 days (and a lot more rainfall) later, we noticed that the French drain located just behind the replaced hydrant seemed to be plugged up, causing some flooding into the corner of the garage. We called Sound Rooter to ask if Zac could come back and help us figure out next steps. When he checked it out, Zac agreed that we needed to clear the flow into the French drain and then back-fill with additional rock. We are so happy to have found a local plumbing business that not only provided great service on the original call but went above and beyond a week later, when conditions worsened due to no fault of theirs. No questions, no excuses, no stone-walling. We were counting on Sound Rooter & Plumbing and they came through for us. Can't say enough good things about their service, so "Thank you Sound Rooter from the bottom of our hearts!" Betty & Roosevelt Watson West Olympia 98502"

"After my kitchen faucet failed again after 2 years I had to find a plumber who could replace it. I struck gold when I contacted Sound Rooter Plumbing. Was able to get an immediate appointment for the following day. Marcus showed up at the precise time and solved my faucet issue inside of an hour for a price I could afford. Now my kitchen faucet is under warranty and I am very pleased. Highly recommend using this service! Plus, my new faucet is gorgeous!!"

"Sound Rooter was wonderful! Marcus and Chrystal did a fantastic job and were so kind and open about the process- regularly giving updates. They truly cared about helping and went out of their way to fix our slab leak, replace our water heater, and handle additional issues. Upon contacting them, Zach arrived within an hour and did a free evaluation. They worked with our insurance and were very reasonable in pricing. We really appreciate Sound Rooter for all the help they provided. :)"

"Zack came to the rescue when our kitchen sink was clogged. He was very personable and professional. Got the job done quickly and cleaned up after. We will use Sound Rooter again if we have plumbing problems and highly recommend them."

"We went with Sound Rooter because they gave us a quote that included plumbing and repair. They felt like a one-stop shop. The plumbing work they did seemed great. They were quick. The docking of the stars is because of the others they work with. They recommended Robinson Restoration and had a contractor fix the dry wall, tile, and install the new shower. The disappointment comes from communication and work of the contractor and Robinson Restoration (the water mitigation company). The water mitigation company ripped out our carpet and tile. However, they did not keep the tile. They also did not clean the area after they left. We had to call every day to follow-up. Someone was living in the area so it was important to us that they cleaned up after themselves. Hence, we had to spend more and replace the entire tile flooring. The contractor communication was poor. We asked him if it was possible to install a light and hand rail. He said yes, but we had wanted to do it ourselves. We only asked if it was possible. However, he did it and it was added to our revised cost. Around $200 to install a hand rail felt like a lot. The paint got on the lights and handrail so it was sloppily done and the carpet was glued on without underlayment so you can feel how it is uneven. We provided him with carpet that we were not sure matched. He said it matched and that it just needed time to "break-in." It has been months and it still does not match. Hence, you can tell the difference with the "new" carpet. It looks off. You can see the difference in the photos."