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Firestone Complete Auto Care
9730 Silverdale Way Northwest, Silverdale, Washington, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 9730 Silverdale Way Northwest in Silverdale, Washington. With a team of expert technicians and top-of-the-line equipment, we offer a wide range of services to keep your vehicle running smoothly. From oil changes and tire rotations to brake repairs and engine diagnostics, we have you covered. Visit us today for all your automotive needs and experience the Firestone difference.
Photos of Firestone Complete Auto Care
9730 Silverdale Way NW, Silverdale, WA 98383, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 18:00
Reviews of Firestone Complete Auto Care
"Great experience, I got a full set of tires and sensors. Showed up in the middle of a pretty bad day, but the staff were great and resolved my issues fast and for a good price. Shoutout to Zach in particular, this man deserves a medal for how he kept it together."
"Took my car in to get a certain hose fixed. They did not have the correct hose so instead of them telling me they used their hose and spliced it to fit over said hose that needed to be there. I drove it for a few months and all my fluids leaked out because of them. They are worthless and they need training. WILL NOT BE GOING THERE EVER AGAIN!!! DME MECHANIC WAS MY HERO AND SAVED MY CAR AND FIXED FIRESTONES MESS."
"My tires are doing amazing! Great customer service, they don’t make you feel stupid. Just got 2 new tires with a rotation. It was an all day process, so prepare to drop off your car and wait around or go pet seagulls for awhile. Very happy and will be coming back in the future."
"I went today and was told it may take a "couple minutes" to get my car into the bay. I was to get my brakes checked and was prepared to get a multi service maintenance work for another day. An hour past my appointment and my car still hadn't been touched yet. After checking with the front desk, he plainly states that there was only 1 service tech in right now, as if I needed to accommodate their lack of employees on a Monday evening. I can understand being short staffed, but that's something that should've been made clear from the start. Instead, I reminded him that he said it would only been "minutes". I immediately canceled my work order, remained courteous and the guy just types away for another 5 minutes, hands me my keys and just goes "here ya go, boss." No apologies, and no empathy for having wasted an hour of my time. As someone who has worked customer service most of my life, and as a business owner myself, I couldn't believe the type of service I got from that guy. I asked for his name, he pretended not to hear me. They've lost my business, and it's hard to come back from that first impression."
"I have dealt with this location for almost two years. I've been very pleased. They have had some staff turnover of late which can be an issue but I was pleased generally in the past with all individuals I've worked with there. On this visit the manager & counterman were top notch and did an excellent job. A neighbor of mine who is a close friend took me to pick up my vehicle (store is not close to where I live). a 35 minute drive one way. He has a similar vehicle needing work and I suggested he consider this location. A former long time field service professional now retired he gave them a fairly thorough look over on this errand and ended up making an appointment to take his truck in for an inspection and will likely have it done there. Prices have come up somewhat and an issue for myself. I related an experience I had with a reward card of theirs in the past and the counter person said it was unfortunate but did notice I had not got my military discount. He made that adjustment but could not help on the card issue. I was very pleased since my vehicle was disabled and required a tow late the prior day. Working at a remote job site again the next day I was surprised to see their manager had emailed me about my vehicles repair progress when I turned my computer on I called him for details about 9am & he had a price for me worked up. His explanation was good & I said GO! Later about 2pm he called to tell me it was completed. A big attaboy to Firestone for getting me and my truck back on the road. Thanks, Old Bob"
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