SnoCope Credit Union,

3130 Rockefeller Avenue, Everett, WA 98201

"They use a vendor to place ads within your actual private online bank account, and when you deny permission, it's completely ignored. When pursued, they finally admit that they can't stop the vendor from doing it, meaning they are aware of uncontrolled access to their clients' online banking and do nothing to remedy it."

"Just use a large bank. There's no upside to it being a small credit union. You can be sure if you overdraft you have no chances to transfer money over and correct your balance, they just immediately hit you with a fee. There seems to only be downsides to banking with them vs just using an established bank"

"Terrible auto loan carrier because payment system is archaic and difficult to complete if you live outside its physical city. Need to transfer my loan out ASAP!!!! Not customer service friendly at all"

"I had an auto loan from them. I don’t live near them so transactions were by mail. When I sold the vehicle and paid off the loan they wouldn’t accept an electronic transfer so I had to pay additional interest and it caused a week delay in getting the title. They said they had to wait for the check from my bank to clear. Then they delayed mailing the title for another week for no apparent reason. I wouldn’t use them again until they joined the 21st century."

"SnoCope is a stand alone credit union on Rockefeller in downtown Everett. It has it's charms, in that it's a credit union rather than a bank, it has a small town feel, and it is partnered with BECU. However, their tellers are not very well trained. I go in and perform the same transaction every month, and there is no uniformity in the way they process it. Each teller seems to have their own way of doing things. This month they made a major error and deposited a large sum of money into the wrong account! Even tho I gave them the correct account number on my deposit slip. Can you imagine?! Horrified, I ran in and spoke to a teller who identified and apologized for the mistake. Even so, they offered me no way to fix it, and there are no higher-ups to complain to. They very nearly got me evicted for non-payment of rent, even tho I paid it, bc they erroneously deposited into an account other than the one I provided on my deposit slip. And that sort of mistake, combined with having no protocol in place to fix it, means I will never trust SnoCope with my banking needs ever again. And they also have very little parking. Streetside only - 4 spots. I often had to park the next block over."