Sound Credit Union Bonney Lake 20216 98th Street East, Bonney Lake, WA 98391

"New customer experience was great, but now that I'm attempting to refinance my calls keep getting kicked back to an overflow call center and the local branch is apparently unreachable by phone. The overflow call center is unable to provide the information I need and offers to arrange a callback within four hours, but this doesn't work for my new lender. It's really frustrating sitting on hold for ten minutes just to have my call kicked off in a completely different and useless direction without any option to stay on hold and wait to speak with the person we dialed. This is precisely the sort of experience I had hoped to avoid by banking with a local CU."

"I have bank with Sound for years and they treat you like family, thanks a million Kristina and crew for helping me out. Get things done in a timely matter."

"As a real estate agent, I've collaborated with numerous loan officers over the years, but Jamie Alford truly stands out among the rest. Her depth of knowledge in the mortgage industry is commendable, ensuring that my clients and I are always well-informed. What I especially appreciate about Jamie is her dedication to transparency and communication. She consistently takes the time to explain complex financial processes in terms that are easy for anyone to understand. This not only instills confidence in my clients, but also makes the home-buying process smoother and more streamlined. I highly recommend Jamie Alford to anyone seeking a dedicated, knowledgeable, and communicative loan officer. SHe also always is on time for closing or early. You could not ask for anything else for a lender."

"I visited the Bonney Lake branch to inquire about a bump up rate for my jumbo CD held by Sound CU. I spoke with Kristina who stated the type of CD I had did not provide a bump up provision. I intended to move my funds elsewhere but she took the initiative and did a little research and called me back with an alternative product that met my needs. Smart lady!"

"Moved my small Business to Bonney Lake. Opened a new account at Bonney Lake branch. We had a couple glitches in the beginning they went above and beyond to make it right. Highly recommend Bonney Lake Sound Credit Union. Everyone is very customer service #1!!"