BECU credit union

"This becu is not the most convenient with location but every time the people here are friendly and always help out. I'm writing this review to bring attention to my latest visit yesterday. When I entered, I was greeted promptly by Laura. I went in for a notary service and got my document notarized. Upon having that completed, I was asked if there was anything else I needed, which I replied, "no." Before I could get up I was asked if I was working on paying down my credit card? I was caught off guard with the question as I went in for a notary service, not finances. I responded that I am and she followed by mentioning the possibility of getting a personal loan to pay down my "high" balance quicker. While I appreciate that maybe she wanted to help, I did not come in for that. Last time I came in for a notary, I got the service and left. I understand needing to identify me but I came in for a notary, not sure why my financials are being looked into. Is it now policy to inquire about a service a customer has not mentioned?"

"They’re the best! If you’re ever confused about a loan or some other financial thing they’ll totally break it down for you! Also they can replace your debit card in house, they’ll just print a new one and you don’t have to wait for it to arrive in the mail!"

"Was pleasantly helped to the fullest extent by Tim Auldridge in consolidating my debt into one personal loan that will save me money and help me become debt free more efficiently. Major thanks to him as he was incredibly professional yet also very friendly as well as patient and unique in his way of assisting me. Amazing to be able to talk with a BECU associate that isn't just robotic in the way they handle my personal finance, and treats my situation as if it was their own. Thank you very much Tim Auldridge and thank you BECU. He needs a raise."

"Ahndy was absolutely fantastic. I had shut off my debit card because I thought there was a fraudulent charge- realized the library had changed the name of their printing services and had overcharged me so I misread it. I had called the fraud department back within the hour to reactivate the card and they had said it was reactivated, it was also showing on my account as active however it was declining whenever I tried to use it. I also checked to make sure it wasn’t paused and it wasn’t. Ahndy first reissued the card with the same numbers (I’ve got it linked to a lot of things so the convenience of this offer was very appreciated) and suggested we test it at the ATM. Unfortunately it still declined the transaction so I’m very grateful that she did. She printed me a new card with new information and it works fine now! We’re not sure where the issue came from, but it’s on the end of the fraud department and she remedied the situation within fifteen minutes. Definitely one of the best customer service experiences I’ve ever had anywhere, and I’ve worked customer service so I don’t say that lightly. Thank you so much Ahndy!"

"Tim is very nice and patient. While I was waiting in the lobby I observed him patiently helping 4 people check in. He helped me for almost an hour, I managed to accomplish everything I came in for and he even made a suggestion to maximize the benefits of already doing a credit check. He was a delight to talk to the entire time and made that bank visit one of the best, stress free visits I’d ever had!"