Umpqua Bank 7120 Greenwood Avenue North, Seattle, WA 98103

"I needed two pages notarized for my mortgage company and called the Greenwood branch because I have an account at Umpqua and it is close to me. The guy that answered wasn’t very friendly and acted like I was asking a lot. He said he had to check and would call me back. An hour and a half later (not exaggerating) he calls back to say they couldn’t provide notary services because my mortgage isn’t with Umpqua??? I called Chase where I have another account and they happily worked with me free of charge. No one had to “ask”, and Chase didn’t even charge me. I’ve had excellent experiences at the Northgate branch, so it is sad that the Greenwood branch experience has convinced me to close my account at Umpqua. Incompetency and rudeness are expected and tolerated at some businesses, but a bank is not one of them."

"I really need to move all my accounts from WF to Umpqua. It's the online billpay that keeps me at WF. Certainly not their shady business practices. :("

"Best bank and people ever! I've never been one to "love" my bank before but now, I love my bank. Amazing customer service."

"I use this branch for both my personal and business accounts and have been very satisfied. We have a lot of accounts and they have never made a mistake with deposits or other issues. Very friendly and pleasant. They are great community members too always participating in events and giving to causes and making my six year old daughter, who has her own account feel like a valued customer."

"My experience at this Umpqua bank could not be further from satisfactory. The teller Andrew M. was, from the moment I walked into the branch, repulsed at the very idea of customer care. A simple deposit turned into a 10 minute awkward silence while he stared blankly at the terminal screen. Then, trying to break the uncomfortable silence I asked about credit cards, the look he gave was one of utter disgust, as if that question had inconvenienced him on a personal level. He said he would "get some information for me". What happened was I waited another 10 minutes while he read the computer screen in total silence. Printed nothing, emailed nothing, said nothing. I walked out. If it wasn't for the Umpqua South Lake Union branch I would have transferred my money and closed my accounts to avoid Umpqua for life."