Fred Meyer Jewelers

"They refuse to answer the phone."

"I am giving this Fred Meyers jewelry store 3 stars specifically for the in store help, the women in this store go way above and beyond as far as doing a great job and customer service goes. I say the women because I've only dealt with the women here, and both times I've been extremely happy with the service. Notice i say the service, the selection both times could have been better for the watches at least. Actually all around they could use more of a selection in styles. They have a lot to choose from but its sort of all the same style. Oh, and DON'T ORDER ONLINE JEWELRY!!! I ordered several Christmas gifts online that were refunded to me later due to being out of stock. That should've been updated on the website.These are the 3 crosses I bought for Christmas gifts. All of these I obviously received but the first set of gifts I bought online never came, my money did get refunded instantly though. So all 3 stars are strictly for the in store service nothing for the online stuff they offer, and maybe only a 2 on selection."

"The jewelry department was supposed to open at 10 o'clock, I watched the l Lady unlock the gate go inside and Lock it. She looked up at me multiple times during the 15 minutes I patiently waited before asking what time they open. She said 11 o'clock, I told her their website says 10 o'clock she was like oh well will open at 10 eventually. If I knew the customer service was so bad I would have never got our wedding rings at FredMyer. I will be looking for another place to get me ring resized."

"They have a good selection and their prices are just okay. Most of their staff was uninterested in helping and a bit condescending. The manager had a...smug attitude and didn't seem to care too much as long as they made a sale. I did end up purchasing here but went to the Kent store for service. The Kent store was so much more friendly and involved and if they would have had the ring in stock there I would have gladly gone there instead. I understand that they are here to make sales, however, I just felt like I didn't matter. I liked Fred Meyer Jewelers, however this store hurt their reputation. They need a staff overhaul here and need to be more friendly and not say something nice only when I say I will purchase the item."

"Took a ring in for a loose diamond. Everyone very friendly! First they quoted a price then later said the diamond was beyond repair, but come back for their loose diamond event. I took the ring to Tom Poe jewelers where they did a fantastic job and for only $75 ."