U.S. Bank Branch 12550 Northwest Cornell Road, Portland, OR 97229

"My cousin and I walked into this US Bank branch on a very busy Monday morning, without an appointment, to make some complicated changes to my stepmother's trust accounts that we use to maintain her finances while she's in memory-care nursing. Rachelle, the manager, was very helpful and knowledgeable about how to make the changes we needed. She sat us down with a very nice young fellow named Junior, who was also extremely helpful and spent about two hours with us to make the changes we needed. When I went to write this review, I was surprised at some of the negative comments, as that was nothing remotely like our experience at this branch. I think these days, everyone is short-staffed, so customers misinterpret employees trying to be speedy and efficient with poor customer service. That's my guess anyway, for what it's worth. Happy banking!"

"Honestly I am not much of one to write reviews about anything but the blatant disrespect of I believe the woman is Rachell was horrible, just because of my race and how I look she always falsely accuses me and my mother or wrong doing. I just can’t stand for this, I just don’t know what she has against me and my mother. We will stop using this branch permanently and would recommend for us bank to relieve her of her position. Thanks for your consideration"

"I can definitely see why this branch has such low stars. I went in to get a temporary card because I had my wallet stolen over the weekend & the staff very rudely stated I can’t get a temp card because I don’t have an ID or passport but were able to give me cash out my account without needing anything except some code they sent to my phone which led me to being ever more confused since in that case if that person were have to stolen my phone too they could just walk up in the branch & pretend to be me for all they know. I decided to call another branch on SW Walker St & before I even really said much the representative provided such a kind explanation as to why they can’t use birth certificates as a form of ID because they needed a photo ID since I was trying to get a temp debit card. If this branch would have just stated that I would have never got irritated because all they needed to say was for issuing new debit cards specifically you need a photo ID but you can get cash without it instead of making it seem like they were just being rude for fun. As old as that branch manager is you’d think she understand how to talk to customers. And when I showed up after 8am the doors were still locked & when I was almost to my car some guy finally unlocked the doors. Still love US bank since it just seems like this branch is poorly run but hate that I’ll never go to this one again & it’s so close my house."

"Have been banking at this branch for more than 25 years. Bank manager Rachell has been there a long time and is the best in the business. Don't believe the other negative reviews from disgruntled people who had one bad experience and can't be pleased. Wonderful people work here and I have never been disappointed. Like any place, they have computer problems and can get overwhelmed with customers, but have always handled it well. This is a great branch and I have never been disappointed with their service or US Bank."

"I just had one of the worst experiences in customer service. Rochelle (or Michelle) the manager is extremely unprofessional and doesn’t deserve this position. There are so many others at this branch that have been helpful but I’m nearly to the point of switching banks due to this experience. As a disabled veteran I’m extremely saddened with this service. Will be switching branches at the very least today."