Julz Animal Houz Burlington

"Julz animal houz is great. They are helpful. I forgot food at the store and the owner delivered it to my house. They were great at helping me with all the issues I have going on with a house full of 9 pets"

"$40 to wash my own dog is a disgrace I used to come here when it was $12 to wash my dog, it’s $25 with nail trim and other perks everywhere else. This place offers none of that without charging you an arm and a leg. Highly recommend not going here."

"*Buyers Beware* of buying product from Julz Animal Houz – fairly convoluted return policy and bad customer service I started coming to this store last year. I have a picky eater pup and I expressed that concern to Julz on day 1 that I was struggling to find products that my pups would eat . I mentioned, there is a pretty good chance my pup won’t like the food and ask about their return policy. They said “even if the bag is half gone just bring it back for a refund or exchange. All we need is the barcode to scan so we can get credited from the supplier”. My boyfriend and I purchased lots of dog foods, dog treats, and food toppers Throughout the year. Every time I needed to exchange or return, there was an excuse or a new policy that was never disclosed before. Every time they needed to ask their manager and the manager was not available. The very worst customer service I have ever received. My last experience with them, I spoke with the store manager and she didn't care that I did not see a return policy BEFORE the time of purchase. She was yelling the whole time and acting offensive. I don’t get this kind of behavior as I have been in retail for well over 10 years and never treated a customer like that. So, I learned very quickly, that even though I am a frequent customer, when it comes to exchange, the service is non existing. Your policy has to be clearly and visibly disclosed to the client BEFORE the time of purchase. A return policy printed on a receipt, but not posted in the store, is not appropriate, as we would be unable to access it before the purchase. **So here are some of their policies you should be aware of** For a full refund, you must return the item within 10 days, in its packaging and must be over half full. And after that is 30 days and they claim they will exchange it for you. But wait there is more ** this doesn’t apply to Everything in the store. They will only return or exchange on items where the supplier has the “money back guarantee” where they can be sure they get their money back. How would you know? You don’t ! you’ll find out when is too late and you have already purchased the item. Also, they do not return or exchange dog treats, chews, food toppers and many more things that I am unaware of , because none of these little details are displayed in store or explained to me in person by their employees unless you want to return something and that’s when you learn their convoluted rules. I have attempted to do returns maybe a total of 3 times max and only one time I was successful and that 1 time I have to come back twice! Apparently they flag you, if you have returned more than 3 times and after that you cannot return or exchange ANYTHING, period! How do I know that? I didn't until the screaming manager explained it to me while refusing my return A which was done within 10 days and with a receipt. She basically said, from now on you must be 100% sure of what you are buying because we are not doing any return or exchange for you! *Note* Customers want transparency and this new system policy is targeting people using a valid return mechanism. Buyers take your business where they honor their return policies, instead of applying purchase rules that are neither transparent to the customer nor the retail outlet. Absolutely agree with previous comments about their bad business practices and awful customer service. Please read the owner’s responses to those who don't agree with their business handling. They feel almost entitled to be rude and hostile. Julz- learn about customer service etiquettes, how to speak politely, offer help in a timely manner, put yourself in your customer's shoe and be honest with your customers! I was not rude; I think it is essential to let the public know exactly how Julz does business. I can't value your business if you can't value your customers. I will continually tell anyone I know to go anywhere but this place. No wonder the store is never busy! Plenty of pet stores that want a happy customer."

"My hubby and I went in to this wonderful pet shop today for the first time, the staff was amazing. They greeted us when we walked in and offered to help us and answer any questions. A very kind lady offered us some cat food samples and our kitty loved the food. So we will definitely be back and will be our go to place now for cat food and supplies! Thank you for the samples, we very much appreciate the kindness!"

"Nothing negative to say just wanted to let people know that the self baths are closed as to save some people the gas. Staff member was super nice about it and gave other options although none were really feasible. Staffing is tough and I get that so I hope that the baths open up soon as this was my favorite place to bathe my pups :) Have a great day! Edit to respond to owner: Out of respect to your customers if you have a service that you are known for that you are temporarily not providing then post it on the home page of your website. Do not make customers drive the 25 min to find out by a piece of paper on the door. Update your website or respond when the baths are back open and i will change the stars to 5."