Helland Law Group, PLLC 960 Market Street, Tacoma, WA 98402

"I hired Bob for my divorce and custody case after being referred by another attorney back in 2017. There was a lack of time and energy put into my case. I expected them to tell me step-by-step what I needed to do and they never gave me all the info/details I needed. Ex. - Before my hearing, they told me which documents were required by the court but failed to tell me there was a page limit. Also, I thought the first hearing would determine the custody/divorce. I didn't know I would wait months for the hearing that would determine everything. Bob handed my case over to Andrew without letting me know. Less time/attention was put into my case after the first hearing. I only got phone calls/emails from them when the court required something. There were numerous times that I had to call/email them to ask them to answer my first call/email after days of no response. I was charged the minimum time allotment (I think 20 mins) for them to read an email which asked them to respond to my first email. When a g.a.l. was appointed, I was mailed some paperwork and Bob said I didn’t need to fill any of it out. Then after getting an email from the g.a.l. asking for paperwork, I looked through the papers and realized that I did need to fill it out. This was embarrassing and made me look bad. Andrew went with me to mediation. Most of the mediation was me just sitting there and Andrew chiming in every now and then. I didn't get the help and guidance that I paid so much for. I also got very mixed signals in terms of feeling like he was on my side and trying to protect me from the stuff my ex-husband and his attorney were trying to get away with. He pointed things out a few times that they had tried to sneak into the parenting plan and he said this isn’t ok and needs to be changed. Other times he seemed indifferent/like he didn’t care and was super quiet. By the time my court hearing came up I wanted to find a different attorney but felt like I didn’t have enough time to do so. Due to all of the above, I made a decision that I will regret for the rest of my life and made a deal with my ex because I felt I had no other choice. After all of the paperwork was finalized and I was mailed copies of everything, I was told by Andrew that I could go ahead and change my name at any time. I went to the DOL to update my license only to find out that my copy of the paperwork WASN'T CERTIFIED and that I would need to come back with a certified copy. I had to call and ask that they send me one without charging me for it... When my bf picked up my trial retainer refund, Dena was super rude and unprofessional towards him and laughed at him when he was surprised the refund was only $300. She joked about it with the other office staff saying we thought we were going to get it all back. My bf corrected her and said no we didn't expect to get it all back but we expected more than that since we didn't go to trial. The next year, my ex moved with our kids out of the boundary that's listed in our parenting plan. I had to take him to court, so I found a new attorney. My new attorney was a MILLION times more helpful. She said if Helland had asked me for documents for dr./dentist visits for my kids showing that I took them to their appts. that it is a HUGE factor in determining custody. NO ONE AT HELLAND TOLD ME THIS/EVER MENTIONED IT! She ALSO said attorneys who nickel-and-dime people don't like those clients and most attorneys who have ethics/morals don't do this. Knowing that I easily could have gotten full custody (especially after going to court and seeing other custody cases where the mother was awarded full custody despite not working or had things that I thought were "negative" going against her) and HLG failed me/took my money is incredibly depressing. Helland Law Group has negatively affected me and my kids' lives for the rest of their adolescent years. I will regret the choices I felt forced to make due to their failure to properly help me for the rest of my life."

"I am an active duty service member, currently deployed overseas. I was in search of legal representation and I couldn’t have found a better law office to help and guide me on such a short notice. HELLAND LAW GROUP! Have made my deployment less stressful and a huge weight off my shoulders. I finally have a peace of mind while finishing out my time out here. I couldn’t have asked for a better attorney to represent my case. Andrew Helland stepped in immediately and handled my case with such compassion, diligence and overall professionalism. Best decision I made. Cost was very reasonable. Jeannie Pierce is very sweet and compassionate. She makes you feel like you’re part of her family. She is very welcoming and you can feel you’re in good hands. I definitely recommend."

"I made sure to come back and review. Jeanie at the front desk is a dream. She has a great memory, is knowledgeable, and honestly is a top tier human. Anything to do with the law can be trash, but this firm is hands down excellent. They have a dog, Slater. IN. THE. OFFICE. He’s divine. They gave me stickers of said dog as a very old adult. I can get into details about the work, which again is excellent but there was something so wonderful about being treated like a human, and a special human with this firm. All of them there are doing it right,"

"Patti is a fantastic lawyer. From the beginning she has made sure all my questions were asked with all the stress I had and let me know it's going to be ok. I have been accused of everything while doing everything on my own. Being in a parenting plan where I was broken down as a bad mom was the worst thing to read in the papers filed against me. I was also pregnant with our 3rd child so stress and emotions were the worst at this time. I was told to focus on having our son and not court. To just enjoy having our new one. Not only is her office so understanding and compassionate but they go for what's right. The kids really do come first. It's nice to have a lawyer who cares as much about what's best just as I do."

"With my second divorce, I had trouble finding good lawyers the first time around. What I discovered with most lawyers, they would only answer a couple questions and expect the money upfront before they can answer any more questions. Second time around, I sure did my homework looking around for a sincere lawyer. When I discussed my concerns with Andrew, he was patient and answered all my questions when needed, he waited for me to be ready to move forward. Andrew Helland is highly knowledgeable and responsive.Through the process of divorce, he was honest about the process and answered any concerns I needed to know regarding the situation. Andrew was also attentive and would instantly notice if there is any issues and make sure that we didn't miss anything in the process. I feel highly positive about Andrew, and no regrets about having him as my lawyer as he's one of the best I have ever had. I would definitely share references for Andrew and his firm. From my discovery through the process his firm is well known in Tacoma, and most of other Mediators, norms, attorneys and Judges do like working with them because of their honest characters."