The UPS Store

"Used to be a great place with good employees and management. Must have changed hands as it now has terrible customer service! Showed up today to ship a return to AMZ. Had it in it's orginal box, but failed to tape it shut. I asked if I could use one foot of tape and was told we could either use their tape service for $3.79 or I could buy a roll of tape! So I went home and taped it shut and then drove the 10 minutes back. How about a favor today and a reminder that next time I'd be charged? Won't be giving these folks any revenue soon. Better yet--- I will never use their self-serve station again! They can pay an employee for my free returns going forward and I'll make sure to take my time. Nickels and dimes won't replace good customers. Good luck with your taping fees!"

"The employee that assisted me was so rude and unhelpful. I do not know her name, but she quoted me $300 to ship an item, I inquired about the online quote price and she said i don’t know about that. I asked if $300 was the slowest and cheapest option, she said yes. was also quoted $127 for a box that i ended up getting a uhaul for $8. Went to another ups location, explained what had occurred, they said she must either not know what she was doing or was intentionally being rude. they quoted me for $75 and said that any other store would have the same price."

"I came to this location with double digit Amazon returns. It was quite busy, but the employees remained calm and professional. One lady in particular communicated with customers as they entered the store. I did have one return that would not fit in a bag and was charged for not packaging it myself. If I'd known then I could have packaged it, but I'd already waited in line and didn't want to be a pain. Otherwise, this was a great experience. Thanks to all the employees at this location. You all are doing a fine job and it's appreciated."

"I most patiently waited 40 minutes at approx 4pm today in line. We couldn't have been more patient of one worker in the store. Finally my turn is up and I have all my ducks in a row with 4 Amazon returns. You barked at me and told me I needed to put them into bags, which I obviously tried to do but let you know you were out of them. You were very obviously annoyed at me and let me know you were charging to tape my box, ok, petty but whatever I get it's a business. $4 for about 24 inches of tape. Fine. You tell me I should have used to kiosk for returns but there were no bags available to fit my returns, plus I needed you to tape my box shut. This was not a happy "we box and ship your items" experience. Instead it's a nickle and dime and be unhelpful rude spot with subpar customer service. You were mostly kind to every single one of the 14 people ahead of me and decided to take it out on me. I've been in customer service and hospitality for 20+ years. Showing a little kindness goes far. I overheard you tell another customer to leave you a nice review. Well here's mine."

"Highly recommend this location. Their customer service is second to none. I am constantly impressed with how Karina and Brandon are able to swiftly manage rush hour spikes with ease. I take care of all of my shipping needs here and wouldn't go anywhere else."