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The UPS Store
11010 Harbor Hill Drive, Gig Harbor, Washington, United States
About the The UPS Store
The UPS Store at 11010 Harbor Hill Drive in Gig Harbor, Washington, United States, is a convenient one-stop shop for all your shipping, printing, and small business needs. From packing and shipping services to printing and copying, this store offers a variety of solutions to help you manage and grow your business. With friendly and knowledgeable staff ready to assist you, The UPS Store is the go-to destination for all your financial and retail needs.
Photos of The UPS Store
11010 Harbor Hill Dr Ste B, Gig Harbor, WA 98332, United States
Opening hours of The UPS Store
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
10:00 - 15:00
Reviews of The UPS Store
"Definitely not customer service friendly. If you're returning Amazon, and can't print the label yourself and didn't get an option for the bar code, choose Kohl's, otherwise they will charge you to print the label."
"Disappointed- amazon returns pathetic. They look for excuses- up charges almost 4 dollars for a plastic bag. Attitude reflects leadership. Bad business"
"Review of this facility is a 5. Review of the specific employee, Foster, is a 0 star. Thus averaging to a 3 overall. I run a large business. If Foster were my employee, he would not work for me after today. No customer focus. He would not accept an Amazon return because it wasn’t in the original Amazon shipping box. The return option selected with Amazon did not require the original box, so long as it was in a box. I explained I selected the option without the manufacturer box and showed him. He said the third bullet point on the return should say it requires it. I showed him he’s thinking of a different option since the third bullet point says “Take the package to The UPS Store. Store hours are subject to change due to COVID-19 precautions, please confirm opening hours before proceeding.To find your closest location, visit The UPS Store locator.” The second bullet point says “Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply.” I packed it in a box. He said it wasn’t the “original box”. Nowhere on the return form does it say original. Even though not original, he was willing to sell me a single box to pack it in for $30. $30 for a box? He said my box says “customer packed” so I had to do that route. I explained that I am the customer and I packed it and taped it. Serious attitude and no focus on the customer. I realize this Amazon return doesn’t sell product for the customer, but I am in this UPS Store usually 3-4x a week doing transactions for the business I’m CEO of. I may need to consider switching my business’ shipping needs to a competitor if their employees can’t have a simple customer first attitude."
"No organization and just one person cashiering and 3 other employees working behind her not offering to help with the long line of people there. The cashier seemed frustrated and not happy. People started walking out including myself."
"Favorite UPS store! The employees go above and beyond for their customers. Mark greets you when you walk up to the counter, and will ask you how your day is going. His customer service is above and beyond! The managers, Albert & Stephanie are so caring and will stop to have a conversation with you and make sure that all your needs are met when it comes to shipping, packing or print jobs! You can tell the store is efficient and caring for their customers."
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