JC Smith LLC

"I had "work" done 4 years ago and am now having to replace or redo everything that was done in the last phase of the project: leaky faucets (had to pay another plumber to put in new faucets), tile floor with grout coming up (will have to have this redone, second photo), and a leaking tub (will have to pay a plumber to come back to see if it can be fixed). There were issues throughout the job while it was in progress, as well: trim that did not match cabinets (still doesn't, last photo - when I pointed it out, they shrugged their shoulders - it absolutely can be matched as I had someone else do just that for another area), another tub that didn't drain (corrected), and a wobbly toilet that had just been installed (also corrected). It was very clear from start to finish that I was a low priority for the company and working with them made me not want to do any kind of home repair ever again. The first photo was their attempt to fix a sagging cabinet. They did a fine job building a laundry shoot, installing a new kitchen sink, and work completed earlier in the project. Yes, I did contact the office about the flooring in the bathroom and was told what color grout I could find to do the repairs myself. I just emailed JC Smith with additional details about the repairs."

"So far in the proposal stage JC Smith has been very professional and upfront about there work process, open available and the work they are able to do in my unique situation. I’m very pleased with having discovered them."

"Beginning in late 2021 (specifically August 2021), we signed a contract with JC Smith LLC to have a simple addition constructed and attached to our existing split-foyer house. This entailed a new sunroom, lower basement area, deck, and siding for the entire house. The total contracted price was ~ $90,000, not an insignificant cost for the size of the project, approx. 700 sqft of new space. At the onset, JC Smith LLC was willing to work with us on minimizing the impact to our normal household routine when it came time to tie into the existing structure. The proposal process and finalization of the contract was fairly painless and reasonable. All was fine up to this point. After signing the contract (August 2021) and paying our contracted down payment (nearly 1/8 of the total budget), things started to grind to a halt. We were originally told that the entire project could be completed by roughly May of 2022. Material selection was to begin shortly after signing the contract, but did not occur until multiple phone calls to JC Smith LL were placed and finally happened in December 2021. After waiting several more months we were finally informed that our project would actually break ground. Work continued (at a slow pace) and all of the long lead items were finally ordered in March/April 2022 and were never ordered back in December like they should have been. As work continued into April and May 2022 very little was accomplished. The foundation and framing was constructed and the new roof was tied into our existing roof. Due to the roof tie-in not being done correctly, water damage occurred to a large portion of our existing kitchen. Temporary fixes were applied by JC Smith, but the area was never moisture tested or mold tested (we requested multiple times). We had multiple phone conversations with JC Smith, but were given a lot of excuses about how we “didn’t know how businesses operate”, “they were experiencing staff shortages”, “they couldn’t afford to pay for material and labor”. The owner even became quite hostile with us when we began to push to have our project completed. Mind you, this was being said to a paying customer, who had up to this point paid all required draw amounts as outlined in our contract with JC Smith. Especially now that we were ~10 months into the project. We were told they would have people on site to work which amounted to no one showing up to do anything. The promises to have people onsite went on for weeks and months. We’re now into the beginning of July 2023, we still have a damaged kitchen and our addition is still not complete. Through this entire process JC Smith has had poor communication, a lack of project oversite for their workers and a poor professional attitude towards their customers. We approached our interactions with JC Smith with the utmost level of civility and they returned hostility and a poor customer experience with the building process. It’s really hard to enjoy something that was supposed to make our house a home when all we got was a day of work per week and then two weeks of nothing from the company while having to tip-toe around staff for fear of work slowing down even further. In summary, I would not recommend this company for your construction needs. We’ve had to fight with them every step of the way to stay on task, be mindful of our existing property and finish our project in a timely manner."

"Our experience with JC Smith has been very positive. Our meeting to discuss the job with the owner was professional, informative, and prompt. The Scope Of Work and estimate were very detailed and all our questions have been addressed in a timely manner. The design has been thoughtfully and thoroughly presented, and they have been very open and agreeable to any and all changes as we proceed with our remodel job. Based on our planning and design meetings thus far, I would recommend JC Smith."

"We recently purchased a home built in 1896 and decided to hire JC Smith to do the extensive re-model. From the initial assessment to the final walk through, JC Smith was a top notch general contractor. The scope of work and cost estimate were both on point; no surprises or hidden costs that threw me out of my budget. The design consultant was very helpful with the new design and material choices; suggesting good quality yet affordable products that would help me achieve the design look I wanted while staying within my budget. The job foreman was knowledgeable about every aspect of the work that needed to be done and always polite and considerate to inform me of all the daily details during the construction phase. He addressed any questions or concerns I had promptly and courteously; even when I asked multiple times because I just didn't understand. ; ) Even the sub-contractors that were brought in did great work! If I wanted something "tweaked" at the end of a particular job, JC Smith was quick to have their sub-contractor return and finish the work to my satisfaction. Every worker that passed through the doors of my home were considerate of the fact that it was my home and therefore left an exceptionally clean job site at the end of the day. To make sure that all the work getting done was to their very high standards, there were multiple calls and visits from none other than the owners, Mr. and Mrs. Smith. I can't say enough good things about this general contractor! Thanks JC Smith for a job well done!!"