The Pool Guy Plus Olympia

"This is one of the worst businesses I have ever encountered. I tried 3 times to use this business after getting a pool this year. Twice they closed early for no apparent reason, once they were taking cash only & after I made a trip to the ATM to get cash, no one acknowledged my presence when I went in the store (after waiting more than 10 minutes I left because no one even looked at me). I will gladly drive to Lakewood from now on."

"I will definitely shop there again! They did not have the exact item I was looking for, but found an item that would work. Melissa was very helpful and took her time to assure the part would work."

"I called to see if they had any pool sand because it was sold out all over town. They said there were 4 bags left. I asked if they could please put 1 bag aside and I would pick it up before they close. They said that they would, drove 20 minutes to pick it up, waited in line for 20 minutes and then at the counter they informed me the bag sitting on the pallet that a women who was behind me in line grabbed was the last one. The guy laughed and said "oh didn't have time to put it aside". Now I can't set my pool filter up, I will not be back to this store."

"I was just in there and I believe his name is Jon, he is so sweet and incredibly helpful. There’s a shortage of chlorine tablets but he was able to help me find a product to help me with my small pool for my child. The product was incredibly affordable and it was no problem doing the dimensional analysis to figure out the amount needed. He didn’t give up on me. He was very busy but he showed the same amount of respect for each client."

"What a hassle. Hot tub stopped producing heat. Called the Pool Guy. They came out and figured out the problem. They did not have the part so set up to order it. Turned out the part had to be made. Frustrating but comes with the territory. After 6 weeks they got the part and came out an installed it. They left but when I filled it back up the display did not work and a connection that had not leaked before started leaking. I was charged another trip charge to have the display connection that the “tech” installed upside down removed and flipped and to diagnose the leak. The new leak required a new valve to have to be custom made. This again took weeks. I filled the tub and now the the pump was leaking when it was running and slowly when not running I discussed this with them. The soonest they could get someone out was November 21st so about a month. It is what it is so I set that up. I told them clearly I would be in Columbia on vacation that day. I was told by the owner that would not be a problem. We discussed me emptying the tub so it did not freeze and crack. He went so far as To tell me where the hose was to empty it. I told him I knew and would empty what was left after the water loss from the leaking pump. Today I get a call in Columbia saying I needed to go home and fill the tub so the tech could find problem. I reminded the owner that I was on vacation and he told me to empty the tub. He laughed at me and said he also told me to fill it on the morning of the 21st. Obviously not the case. Here i am 7 months without a working hot tub and out over $800! I’m about ready to toss this hot tub and get a new one!"