Family Psychological Services of Kirkland

"The psychometric testing for ADHD was thorough and was designed to rule out other factors such as learning disabilities, brain damage, anxiety, depression, etc. I appreciated the care and conscientiousness that Dr. Oram took interpreting and explaining my results. It was evident that he really listened and carefully considered everything he knew about me holistically when he analyzed the tests, including what I had told him during my initial intake. I have nothing but great things to say about him! The testing was expensive, but definitely worth it in my opinion."

"Back in 2019 had a neuropsychological evaluation for our elementary school child based on observations and recommendations from a couple of teachers and an experienced tutor. At that time the appointments with Dr. Oram and his staff and front office were professional and courteous. Our child enjoyed the proxy and the testing ; even though the testing was, multiple days, long and arduous. The billing department worked with us since the evaluation was not covered by insurance (it rarely is). At the follow-up meeting it was recommended that we get our child retested sometime toward the end of 8th grade, prior too heading to high school. Knowing that it can take some time to get an appointment, I called and left a detailed message asking what re-testing entails and the cost. Weeks later I reached out again, leaving another message. Weeks later, still no reply. So, I sent an email back at the beginning of Oct. 2022. The email response was a basic form-letter that did not answer my two questions. After much back and forth, I finally did get a non-form letter response, but still no answer to my two basic questions. I was finally urged to get an appointment on the books as they were booked out until May 2023. I was assured over and over again in subsequent email responses that Ally from billing would get back to me. Here we are 20 back and forth emails later and I still do not have a response; however, I was told that they no longer offer the out-of-pocket discount. Yet, still no answer to my first two basic questions: what does re-testing entail and what is the cost. So, I responded by email for the final time: "Good Day Nicole, I still do not have a full answer to my very simple questions: what is the cost of the reevaluation? And, what does re-testing entail? I started this inquiry via phone messages left at FPSK back before October 10, 2022 without any response. Finally, I emailed back on Oct 10, 2022 asking about retesting my [child] and the cost. I have had to take the initiative over and over again to try and get answers. At this point, it has been a total of 20 back and forth emails. I am very disappointed, and for good reason, as I still do not have sufficient answers to my two basic questions. Given the unprofessionalism I've experienced, I no longer have trust in the practice. I will seek neuropsychological testing from another practice. Please cancel any appointments we currently have on your books." Therefore, I can no longer, in good faith, recommend this practice for neuropsychological testing. Believe the other one star reviews and find another facility."

"Testing went fine but during my follow up I found out that the person who did the testing had some rather rude and unprofessional assumptions about me. Assuming someone is purposely letting time run out and ruining things on purpose is extremely unprofessional, because I really was trying to puzzle it out. And person awhile did the follow up also did not act professionally when she did so. Saying someone is a mess of undiagnosable mental illness the way she did was out of line. Do not recommend due to the unprofessional interactions. People who have been misdiagnosed their entire lives off and on often have co-morbid anxiety and depression. The people here should know that as it’s their job"

"Poor customer service combined with inability to answer simple insurance questions. Stories conveniently change when confronted with contradicting insurance/billing issues. Phone goes unanswered and emails need reminders before receiving any kind of response. Don't waste your time with Family Psychological Services of Kirkland and seek help ANYWHERE else."

"Danelle was great, but everything else wasn’t. Their billing department (Angela Martin) is a joke. No one answers the phone or returns voicemails, and I have spent the last few weeks trying to get them to 1) do their job and 2) do their job correctly. Angela has now provided 5 different bills and none of them are correct. You seek mental health counselors for help, and you get the frustration of now dealing with their billing department instead. Mistakes happen, sure - But how mistakes are resolved (or if, at this point) is how I determine the outcome, which is why I will not be returning nor referring anyone to FPSK."