DICK'S Sporting Goods

"Walking through the store to return a product I purchased at another store in the mall, I was racially profiled by a white teenage employee who instead of asking if I needed help or anything assumed I was stealing a product by yelling “HEY DID YOU PAY FOR THAT?” When confronted about it in front of his peers on my way back through the store after returning the product he claimed I didn’t have a receipt which he never asked for in the first place. He continued to talk back to me disrespectfully until one of his coworkers had to de escalate the situation. I don’t recommend doing business here."

"The employees were extremely rude and not at all helpful. I placed an order online to pick up. I then arrived at the store 40 minutes after placing my order. The website said that orders would be ready in an hour, so I thought I would check in to see if I could get an estimated time when the order might be ready. I looked around and saw a cashier by the registers and no one else around, so I asked her if she had any suggestion as to how long until it would be ready. Her response was not even to ask about the order number or the items in my order, but to say, "We get lots of online orders. If you haven't received a notification that it's ready, then you'll just have to wait." Even after explaining that we live over 2 hours away, and would really appreciate not having to lose my entire day to waiting for an order to be filled, her response was the same. I tried to elicit help once more by letting her know that I had called over after placing the order to verify the items I purchased were actually in stock since both items said that there was only 1 left, and it had been confirmed that the items were in stock, and I wondered if there was any chance that they might just be sitting somewhere, or if maybe I could find them to help the process along. I was then told that the only option besides waiting was to cancel the online order and purchase the items in person. At this point, my daughter needed to use the restroom, so we decided to leave in search of a bathroom and lunch, in the hopes that the order would be ready when we returned. We walked out of the store and within a minute (no exaggeration), I had received a text saying that the order was ready to be picked up. We continued to the bathroom and to get lunch, stopping to sit and eat for a few minutes, before returning to the store. By this time, it had been 1 hour 15 minutes since placing the order, so I was fully expecting it to be ready. The text I had received telling me that the order was ready had a link for me to click on in order to "check in when you arrive." I clicked on it, following the prompts to let the store know where I was standing (by the registers) and what I was wearing for identification purposes. The site then told me that I was next in line, and someone would bring my order right out. My daughter and I stood talking for 5 minutes waiting for someone to approach us, at which point I told her I would give them 5 more minutes and then I would find out what was going on. About halfway through that wait, the same person we had spoken with earlier approached with a digital device in her hand. Cashier: Are you here to pick up your order? Me: Yes. Cashier: What is the last name? Me: Brown Cashier: With a W or with an S? Me: (Puzzled) It has a W. Wait, do you mean first initial? Cashier: Yes. Me: Oh! My first initial is an S. Cashier: Well, the order pickup area is on the other side of the store. You'll need to go over there to pickup your order. My daughter and I then walked across the store to get the order, which the other store employee then had to go get from a locked cabinet. I can honestly say that I will NEVER go back to this store again, and here are the things that should be fixed if anyone cares about having happy customers that care to return: 1. If someone comes in looking for an online order, suggest that they could maybe check in with the people at the order pickup desk. 2. Ask the customer what the order number is, and check to see what the status of the order is. Even if there's no way to pick up the order sooner, these first two steps make it look like the cashiers want to be helpful, as opposed to not caring at all. 3. The website states that online orders will be ready in an hour. If this is not accurate, or an order cannot be filled in that amount of time, the website needs to be changed. 4. When someone arrives in store to pick up an order and checks in via the website, either the order needs to be brought to the customer or the website response needs to be altered. 5. Clear signage directing to the pickup desk would be helpful."

"5 star for its environment and for its community and there was not too much people online easy to find stuff areas for clear where and where they weren't."

"Ashley was in training and she was actually great. Provided amazing customer service, was very friendly and also very helpful. Her manager was also super nice and he was very helpful as well. They had a few employees that helped me look for a missing shoe I wanted to buy and then price matched when I found it cheaper on the sellers site. Saved me some money."

"I went into Dick’s on November 26, 3023, to the shoe department. I found the shoe I wanted and approach 3 sales people, all male and showed them the shoe I was looking for. One who appeared disinterested, did say he would look. He came back a couple minutes later and handed me a box. He promptly went back to his conversation. I had a follow up question, however because his back was to me, he didn’t notice and one of the other guys got his attention. He answered my question and again turned his back to me. When the shoe didn’t fit, rather than try and get his attention again, I simply left. I don’t know if this is representative of staff’s attitude, but I will not be back."