The Everett Clinic Behavioral Health

"My doctor referred me to this department. On their website and in my insurance app it says they take my insurance. However the people returning phone calls could not tell me why I was being rejected and had a complete lack of empathy while repeating the same response to every question. So nice of you to make it tough for people who are struggling to get help."

"While the front desk staff provided exceptional service, the medication service fell short. It took 48 hours and multiple calls to transfer a prescription, resulting in a pharmacy switch. The refill prescription was three times more expensive, with no prior discussion or meeting with the doctor of the change. Better training and communication are needed to avoid such issues."

"My entire experience with this department has just been awful, and I've given them multiple chances. I saw a psychologist for an initial intake referred by my PCP and she basically said she had no time or tools for me. Shocked, I tried again with another provider and she also said my needs were beyond the scope of her training. While I understand that, she had no idea what basic tools and styles of therapy were including IFS, EMDR, and DBT. I was not given any sort of test/questioning for diagnosis and was not even offered the chance for talk therapy. I was open and honest and then left to the wolves with no other referrals and resources to provide. I also had scheduled a psychiatrist appointment at the recommendation of my PCP. Due to coming down with covid, I had to reschedule this appointment. I did so well in advance. I then received a NO SHOW bill. Despite showing them my obviously rescheduled appointment and a covid test picture with a date and time stamp on it, they insisted I pay the no show fee. This is truly a failure of a system designed to help those with real needs. I am an average person seeking assistance with PTSD and ADHD and with a strong desire to do the work on myself. I truly felt judged, misunderstood, and completely dismissed. Please don't waste your time and hard earned money. They just don't have the qualifications, training, or proper resources at their disposal."

"This place is horrible. Absolutely the rudest and most aggressive desk people I have ever come across in 45 years. Misinformed me about the meeting place after confirming with two separate phone calls. When asked why I was sent to the wrong place (30 mins away) I was SHOUTED at by the two elderly desk hags at the Everett location. Upon arrival at the proper location my own personal requests (also confirmed twice by phone) for my son and my own personal SAFETY were ABSOLUTELY ignored. For gods sake find another place, anywhere but here. These people need to get their act together"

"January 2021 So I finally was able to see someone at this business, and it's worse than I imagined, I have to change my rating to -3 stars. The first therapist I saw did not listen, made wrong assumptions, and attempted to force me into a therapy modality I did not want. Saw them for 3 sessions. The second care provider was nice in that 'i have to be this way cuz I only have 3 weeks left' this person actually did something then quit. The follow up appointment 3 months away... Waht? i saw them 3 times as wells The third, supposed to be the best, had specialties in my areas of need but zero direction. There was no engagement, they were passive, 2 times they told me things I already knew. Even after being advised of this they continued with kid gloves, then at the end of each session they would ask 'are you going to continue?' 'are you going to stick with it' and it seemed the provider was more concerned with collecting my insurance then actual help. I say this because I got suicidal, and reached out, I outlined how I felt and the response was... Apathetic... They gave a token mention to my issues and then said 'see you in week'... During the session it was like nothing had happened all they said was 'what to you want to talk about'. I want to talk about how this is a two way street and you are mooching a ride? Be active. I saw them 4 times. Everyone single person at this place needs to be fired. You can't get an appointment and when you do they don't care unless you money or good insurance. And to the inevitable 'owner response' if you don't know what to do, retire. I will do it for you, I will fire every single person at this office and take months rehiring people. Heck, you're only doing the worst tele-health ever just start another one you can have this staff. Because when I am right by the end of next year you could have a really good therapy office and whatever you make. Seriously, please take me up on this you clearly don't know what your doing. August 2020 This place is awful, I attempted to go here for an ADHD evaluation, infact I tried 3 times and had a referral from my doctor. Yet still here I am with no appointment and zero attempt made on their part to accommodate. they are rude, inept and uninterested in actually providing assistance. Thats just the front desk. the service providers? awful, I had to give a ton of additional information only to be told no. Its clear that the people here literally only care about money and are not interested in providing actual aid. if I could give zero stars I would."