Costco Optical Department

"Ruined my frames, installed poorly calibrated lenses. Then when I complained and asked for a replacement for my ruined frames was told that it was my fault for reusing frames rather than buying them new. The frames are no longer sold so they basically just destroyed my glasses and made me pay for the pleasure."

"After an appointment the frame got damaged in the lab and they didn’t inform us and we went 2weeks later to get information and they told us that the frame got damaged and we needed to pick out a different frame."

"Sean helped me get my contacts order today and was quick, kind, and helped me know how I could get the most from insurance coverage and a rebate. I had a great experience overall!"

"Saw doctor Nathan Gorham. I’ve had negative experiences at the Lacey/Tumwater Costco optical but Nathan was awesome. Got in and out in like 20min. I explained to him my concerns and having gotten bad prescriptions before from doctors who tried to give me contacts for my astigmatism (but they never work as good as the ones without). He tried a few different things and then gave me the perfect prescription. He went through the images with me afterword and taught me some new things about the eyes. Great experience overall and great customer service. They also have forms for people with VSP insurance so you can get reimbursed for your appointment."

"The best customer service I've ever had for glasses!!! Shari was amazing helping me today. All the ladies are so nice and helpful. I was able to switch out my frame I bought 2 months ago for a more comfortable pair. She looked and looked for a frame to put my new lenses in.Thankfully she found a pair. I've had the best service at Costco optical. My third pair now. I will never go any where else now. The price and service you get are AMAZING! THANKS Costco!!"