MultiCare Women's Center - Puyallup 1450 5th Street Southeast, Puyallup, WA 98372

"Dr. Song is a really good doctor, but I do not like this location. I have a habit of inputting my appointments in my phone as I speak to people. Because of this habit, I know I’m not crazy when I say that EVERY SINGLE TIME I have scheduled with the staff here, the staff has changed the time of my appointments without approval from me and has only reached out to me once to confirm an appointment ahead of time via text, even though they changed my appointment time again without my approval. This is very unprofessional and not ok. Example: I was told their was an opening today at 11:30 am and so I was scheduled at that time months ago, the staff changed it without my permission to be at 9:30 am. 90% of the time they do not even reach out via text or any notification to let me know that I even have an appointment, I only know I do because of my calendar I keep. I cannot change it back to the original time either because they gave that time to someone else. I’ve missed an appointment before because of their mistakes and they said I was late and couldn’t let me see the doctor even though I drove all the way there, when I was on time according to my appointment set up the first and only time we should have talked about my appointment. The receptionist looked at the calendar and was confused because the times got moved around all over the place behind the scenes and thought that I knew. No, I didn’t know and I didn’t approve it. Still didn’t get to see the doctor even though it was their mistake. That’s not the only issue with this type of behavior. People may have scheduled a certain day and time away from work, and then if the staff here changes it, then the patient has to keep resetting their schedule with their work. It’s not ok. I’ve brought this up to a staff member before and they also thought that wasn’t ok and talked with someone about it, but this is still going on, nothing has changed. I also needed to reschedule today because they changed my time again without my approval. The receptionist on the phone said that Dr. Song won’t be open to schedule until February and that appointments aren’t being made until next week. I asked if she could put me on a waiting list to have me be called to schedule. She said no and that I will have to call next week to maybe be get into see the doctor. Come on now. That is bad customer service."

"I don't care how badly I'm trying to get an appointment. I am never ever recommending anything "Multicare" to anyone as long as I live. I hope their entire organization as a whole goes down the drain because not only was I on hold for over 20 minutes trying to get ahold of someone. The receptionist finally answers and is extremely rude and short. All I wanted to do was find the building. Thank you anyways. -0/10"

"Worst care ever… 5 months into pregnancy and no one could figure out my due date and my OBGYN never once met me. My last appointment she no showed again and I switched over to much better care."

"I had a really good experience here. The doctor was running late, but I was informed immediately, given a compelling reason, and given an accurate (!) estimate of how long I would have to wait. Then Dr. Virginia White turned out to be the nicest gynecologist I've ever met... totally worth the wait! She had lovely bedside manner, was relaxed and genuine, and answered all my questions with care and attention. It was the most comfortable I've ever been for a pelvic exam."

"I won’t be back. I had my son in 2017. I worked a very physical job for a beverage distributor. My entire day would consist of pulling full pallets that weighed anywhere from 1500-2000lbs each with a manual jack. My first gynecologist was Dr Song. The first couple appointments were fine, but at 20 weeks pregnant, I explained how I’m experiencing difficulties doing my job and if she could put me on light duty at work. She said no. I switched to Dr. Pomeroy because I felt like I was being ignored. Upon the first visit, I expressed my job duties to her, this time further along (25weeks). She also said no. I pulled roughly 9000-12000lbs a day with no help since she and Dr Song did not believe me. I did this up until 36 weeks pregnant. I experienced pains throughout my shifts. I felt overwhelmed, stressed, sore, frustrated when seeing other women being listened to. An ER trip for my heart skipping beats and they were concerned because my blood pressure was high from sobbing in my car after work, which was a daily occurrence as I could barely do my job. Because of this and the fact I could not get a note from my gynecologist for light duty, my job still held me to the standards of everyone else and could not accommodate me by giving me a helper. I actually had to help a man with a hurt back who was able to get light duty. He couldn’t lift more than 10lbs so I had to do all the lifting. This could have been avoided if I was on light duty. After the delivery, my son had colic and I had severe PPD. I’ve worked with plenty of women who were allowed light duty way before I ever was allowed it. 36 weeks pregnant and moving thousands of pounds of product alone. The looks I got from customer let me know this was ridiculous. I suggest finding a gynecologist who believes you when you say you’re in pain. Before you ask, yes I am and yes she was."