Custom Rx Shoppe

"Custom Rx has been a life saver. We have always had trouble with pharmacy’s getting refills to us in a timely manner and even letting us know that they can’t refill something because it doesn’t have refills. As a medically complex family that requires a lot of medication custom Rx has been night and day in comparison with their amazing customer service, ALWAYS willing to do a bit extra work to help us get the meds we need from what feels like 300 different doctors and specialists. I manage my whole family’s medical needs, and custom Rx is the ONLY reason I’m able to continue to do it."

"I wish this pharmacy were closer to our home in Bellingham so that we could switch our prescriptions to them. Our family has been to Custom Rx in Ferndale twice now for vaccines. We're high risk with some extenuating circumstances, and every single staff member we encountered was so kind, accommodating, and efficient - seriously night and day from what we've experienced with our other pharmacies. Thank you! Genuine kindness goes such a long way."

"I was originally a customer at Custom Rx in Bellinham off Samish Way. After there was a change in ownership/manager, I had to transfer to Walgreens. But Walgreens didn't deliver and I am unable to pick things up due to disability. The Custom Rx reopened in Ferndale, over by Edaleen Dairy, and I was (and continue to be) ecstatic! They go out of their way to ensure that I have what I need when I need it, even though my doctor's office frequently lets the ball down. Their pharmacy staff is smart, caring, and very prompt. Their delivery staff is friendly, patient, and FAST FAST FAST. I recommend Custom Rx to every doctor's office I go to and to every one I know. When one has a myriad of health issues, it is so nice to have something so important as a pharmacy be that reliable and convenient. I am beyond grateful for the reduction in stress, and also for the confidence is knowing I'll be delivered the RIGHT medication."

"I've been here twice now. I will not go back. The customer service is atrocious. You might get only half of your prescription with absolutely no explanation and no callback, it might come in a flavor the pharmacist chose for you, nice that, or you might get a call 72 hrs after you request a refill asking if you can make it another 4 days or would you need a little bit? And don't dare complain about crappy service, they are WAY too busy to bother with your petty, sniveling issues, or even a simple apology. And they let you know that in no uncertain terms."