Properties By Landmark Inc

"Worst rental agency in port angeles. If I could give zero stars I would. Currently renting for landmark and my experience has been horrible. Looking to move ASAP. The staff are rude and unprofessional. They have ridiculous expectations. I thought getting an apartment was going to be a pleasant experience but even the other tenants are ruse and unpleasant. Currently looking for a new rental."

"The hideaway mobile home park for seniors This place is full of busy body trailer park bullies. There are a lot of nice features about the park but the bullies aren't one of them. Steer clear of the place if you can. Alot of Elderly have been intimidated and bullied out of the place. Care givers have been run off and intimidated when they report. Witnesses in the park are intimidated if they speak up. There are several open APS cases and visits out there. Sandra Miller and her assistant/husband have been assigned as managers for this property .they are part of a toxic culture to the place."

"Landmark is exceedingly unprofessional in their behavior and treatment of their renters. If you have any other option, I would recommend taking it. I have had numerous conversations with their new property manager Kaila, and she is rude, condescending, unprofessional, and just downright nasty. It’s really not an environment of customer service and helpfulness. I know there are very many options in Port Angeles, and they can act this way because of that, but if you find another option, take it!"

"Absolute trash company. Do not rent. I rented from them (reluctantly) for four years. In that time I never once missed paying rent. I kept the house and yard immaculate. Whenever anything malfunctioned I reported immediately. They would not fix ANYTHING. Handyman (owner’s husband) would never show up. I came to find out upon moving out that it is their MO to use any excuse to keep your entire deposit. I left a spotlessly clean house behind and they still tried to charge me for fourteen hours of cleaning, hundreds in “damages”, and only returned $36 of a $1k deposit. Knowing the whole time I work in law they still tried this. Making up excuses about all the damage I did to the home when I had proof (including my own move in report) that all damage was pre-existing. Kaila Cruz (owner’s daughter) blatantly charged me for items they refused to fix while I was in the home and then attempted to pin on me upon move out. Mommy Janet also texted me from the business cell on a weekend to harass me and accused me of slander (she meant libel) of her daughter for posting about my lawsuit against them on my own private fb page. I ended up taking them to small claims court after they ignored my demand letter. KC attended the mandatory mediation only to avoid default and was contemptuous and dismissive the entire time. I took it to trial where KC again only showed up to not be defaulted against. She contributed nothing and her only arguments were “I feel” and “I think” statements. Needless to say I won and all but a small fraction of my deposit was returned to me due to there being some nail/anchor holes and screens (darn cat) needing repair when I left. This property manager takes advantage of those who don’t have the knowledge, ability or agency to advocate for themselves. I did and they STILL tried it. They lost in the end though. Their MO of keeping entire deposits by justifying it with exaggerated cleaning and repair fees will get overturned in court as they legally cannot charge more than a “reasonable fee”. I encourage anyone they have preyed upon to sue them in small claims as you will most likely win. They are not smart, meticulous, or careful. Keep good documentation if you do have to rent from them. I guarantee they will try to defraud you in the end."

"First of like to say that I have never been an actual tenant of any Landmark properties, this was just my experience with the application process and dealing with one of the individuals who works there. Honestly, after how we were treated applying for a place through this property management, I think we dodged a bullet. Most places tend to wait until AFTER you’ve signed a lease to treat you subhuman- this place doesn’t wait until then. I understand that being in a place where rentals are scarce that they may be overwhelmed with responses and applications at times- but this place needs to treat the people applying with a little more respect than they currently do. Obviously the people who work there have their housing secure/don’t know what true desperation is like, because if they did, they would be a bit more empathetic towards other than don’t. I would only recommend applying at Landmark if you are truly desperate and have NO other options."