Assurance IQ 920 5th Avenue, Seattle, WA 98104

"This was the worst experience I have had with an employer. They fired over 300 people two weeks before Christmas. Management is very unprofessional and unorganized. There are constant changes that directly affect employees and the members. They try their best to get away with not paying out commissions. They lie and gaslight you into believing it’s your fault. This is a very narcissistic company. HR does not respond to emails. Overall this company does not care about you and will take advantage of you every chance they get."

"DO NOT WORK FOR THIS COMPANY !!! if anything, stick around for training and have them pay for your license. I’ll start this off by saying that I have absolutely no issue with being let go due to performance. It’s a company and it’s gotta make money. My issues with this company more so fall on the end of miscommunication and sneakiness (on both the employee side of things, AND customer side). I was hired back in late July, and trained for 8 weeks to obtain my health and life license. During this time, we were told multiple different things by different people in addition to being told our jobs were very secure because “we’re investing all this money into you guys to help you get your license, so it’ll be hard to get fired.” What a joke. They strategically hired us just in time to “train” us for AEP just to chew us up and spit us out once it was over. On the phones, we’re told to essentially lie to these seniors by telling them “we can definitely help with that” in response to the phony ads that are dangled in front of their faces ie food cards and stimulus checks that most people don’t qualify for. When you’re unable to overcome this, you’re given NO calls. No calls, no chance to redeem yourself or improve your conversion rate. After AEP is finished, you’re encouraged to use your PTO to take a “well deserved break.” Oh, you mean the break that you’re gonna use to fire hundreds of people with no notice ? Right… I went to check my work email while on vacation, just in case I needed to keep track of anything. I later came to realize that my access to my email, teams, and other work accounts were blocked. Confused, I reached out to my SM who I had never really had issues with previously. After receiving a vague email back that avoided my questions, I had to find out through GOOGLE that I had been fired. I would have appreciated to have been respected enough to learn this news from someone I thought I could trust rather than figure it out myself. So yeah, Merry Christmas guys ! I’m jobless, and scrambling to find a new job as i’m the only source of income in my two person household. Here’s to hoping I don’t start off my new year starving and on the streets"

"You’ll spend about 6 weeks in training to learn the basics of Medicare and the company’s structures, policies, & procedures. Then you’ll spend another two weeks in a different training course that completely contradicts everything you just learned. That should have been the first red flag. Youll get assigned to a sales team, begin taking calls, and realize that all that training you went through didn’t prepare you at all for the calls you receive on the sales floor. Youll either get bombarded with nonstop low quality calls, get calls from people who are 65+ years old that don’t realize they’re speaking to an Insurance company, or you won’t get calls at all. Take too many calls with no sale? Your commission will be negatively impacted. Dont get any calls and make no sale? Your commission will be negatively impacted. Their commission structure should be considered robbery because if you have a “bad” month- you won’t receive commission on any sale. Their tier system is a fraud. It doesn’t benefit the salespeople at all. We can’t control the amount of inbound calls we receive, the quality of calls we receive, or the absolute false advertisements they use to generate calls. The ads are factually inaccurate filled with promises of $3,000 stimulus money/food cards that most people don’t qualify for. It’s very misleading especially to the elderly customers we aim to help, and then you’re required to tell them “i can definitely help you with that” knowing you won’t be able to. It immediately causes frustration for them & takes away the agents credibility immediately, but Assurance expects agents to turn false advertisements into legitimate enrollments. Once we don’t succeed or meet their unrealistic expectations, your commission amount drops, you get written/verbal warnings, & they’ll lower the amount of calls you receive all while demanding MORE sales from you. They take agents motivation & compensation away with expectations for the agent to work harder. Instead of taking responsibility or modifying the obvious flaws in their system, they hire new agents and rotate out the old ones, so they can repeat the process. They took months of my time, took my commission, and eventually took my job without warning in a mass layoff of over 300 employees a couple weeks before Christmas. It’s very apparent that they see their employees as numbers and not as people. The only positive thing I can say is that they paid for my multiple state licenses and that’s the only thing they can’t take away. My advice is to get licensed and get out."

"Nice office. When do you plan on paying your remote agents for all the policies they sold on your weak platform? Two months and I’m still waiting to get paid on 37 policies. If I were in management for this company I’d be wearing sunglasses too. Wouldn’t want to be recognized."