HealthFirst

"Purchased an ACLS complete kit, I received the kit in April 2023, Just received an auto shipment notice that the Epi Pens are expiring and I need to pay $623 to replace them. Called First Health to ask them to replace at no charge as the kit is only 7 months old. Customer service said I need to purchase new epi pens as some things expire, they would not replace the items. Very Disappointed to pay $2500 for a kit with with medications that expire after only 7 months."

"Was unaware that an epi pen I would be receiving would cost $373 after tax. Yes they sent an email stating a shipment for an epi pen would be received due to the previous one expiring, which I understand, however the price was not in the email. Once the item is shipped there is nothing that can be done "per FDA." I called customer support and there is nothing that can be done. Edit: I placed an order for my initial emergency kit and it took months before I received it. This was due to Covid and reduced staffing I am assuming. Because of the delay and me having a kit for a couple months and shortly after receiving another epi injector, they waived the fee for the $373 and will keep my kit up to date for 10 additional months. Because of the customer support and a resolution to my inquiry I am changing my review to 4 stars. The idea is great, keep everything up to date but also be aware of item prices by logging into your portal when you get an email."

"Horrible experience with this company. Scammers! They force their replenishments on you which we NEVER ASKED FOR. They just sent us meds and $178 bill. When I called to request return label and CANCEL all services, they said I was placed on automatic auto-ship, but still had to pay the fee. Then they charged me a finance charge over 30 days late while I was trying to get this issue sorted out. UNPROFESSIONAL CONDUCT. Will report to Better Business Bureau and WA State Attorney General."

"NO stars! Do not use this company!! We just received a fraudulent package of meds with an invoice for $378 which we never ordered. The invoice was addressed to an entity that no longer exists, our general hospital number (no direct line), Attention "Receiving", (no department), and a physician's name that could have been found anywhere. Fortunately UPS was accommodating and will return it to the sender."

"I wish I would have read the reviews before ordering. Their prices are definitely very high and some of the medications they sent had expiration dates of 6 months. I called the manufacturer and the meds they were shipping had much longer shelf life. They would not let me cancel my order. Non-refundable... they offered to credit me once time for the albuterol inhaler since it was expiring in a few months and when I let my staff finish the call they only credited me with half. I will not use them again and I will call the ADA about not endorsing them."