Molina Healthcare of Washington 21540 30th Drive Southeast, Bothell, WA 98021

"The worst health insurance company. If you are experiencing issues with Molina, please report them to the Office of the Insurance Commissioner. You can file an online report. They take it seriously and the more people who report Molina, the more likely it is they will be fined and held accountable to provide adequate health insurance coverage. I pay for the “gold” plan due to a specialty Rx that requires their top tier, and it is the furthest thing from quality. No one accepts Molina Marketplace so this insurance coverage is useless. It’s impossible to get Molina to approve prior authorizations to be seen anywhere out of network. Again, since no one is in-network, good luck finding anyone who will see you. Their website is a mess. It’s never updated. There isn’t even a place to change your credit card information. When I got a new card issued to me I couldn’t update it ANYWHERE. Despite multiple phone calls, emails, messages through their janky online portal I could never get anyone to help me. They’d send instructions for updating your financial info and none of the drop downs, buttons or links they referenced even existed on their website. Molina also canceled my boyfriend’s coverage out of nowhere, yet somehow still billed him his $500/mo premium. We found this out in the middle of an emergency at the hospital when staff went to admit him and told us that he didn’t have insurance. We couldn’t even get through to a real human at Molina to help us fix the very problem they created. We had to get outside help from a third party state employee who finally got through to Molina and was told that due to a “bug” in their system some people’s coverage was canceled. How on earth can an insurance company “accidentally” cancel a member’s coverage while still billing them premiums?! I am disgusted and appalled at this company and their practices. Demand more from these insurance companies and demand more from our politicians. This is unacceptable. Molina doesn’t provide health insurance."

"I was with Molina for many years. While they were decent at one time, the company has gone downhill during the past few years. This year, they raised premiums substantially and increased all of the out of pocket costs. They notified me a month after the plan selection deadline on the marketplace that my primary care doctor was no longer in-network... fortunately, I had already dumped them for another carrier in 2024."

"STAY AWAY from Molina Healthcare! I have been waiting for surgery for a complete AC Joint Separation (I am literally in pain 24 hours a day 7 days a week) and I was told by my surgeon (at Swedish Hospital) that Molina will not reimburse them 100% for my surgery and therefore my surgery has been canceled. Molina...you MUST understand that your money saving actions actually affect REAL PEOPLE!! I've asked the question several times...WHY will you not cover my surgery!?!?!"

"Review only for a specific representative, Simone. Previous experiences with Molina representatives were absolutely awful, trying to get assistance with a billing issue from a year prior, however Simone went above and beyond to backtrack the situation, calling the billing party, and clearing the account issue! Greatly appreciate her efforts!"

"They have always had an issue with trying to add a primary insurance. There isn’t one. They usually remove it same day. Dec 7 I started getting denials of claims. An agent filed to have it looked into but never actually turned it in. My son had major surgery and they are covering nothing. They say we have some other health care coverage. We do not. Their representative a supervisor called with me on the line, to this insurance place the supposed to have verified coverage thru. I gave ALL my information they don’t even do insurance! They are a pension company! It’s been weeks no resolution no nothing. I have kids running out of medicine, kids that need to be in physical therapy. They can’t keep a straight story, they can’t get the name of this imaginary insurance. They are rude when you try to get help. They just basically say too bad! I have spoken to apple health who says no other insurance is on me or my children. They pay my premiums. They really need to get it together. Update: they replied here and I did as requested. Still they have not resolved the issue. Infact the customer service has just gotten worse!"