Renaissance Seattle Hotel

"The rooms and location was beautiful however the service from the morning front desk agent was disgusting. I had 2 reservations and checking in to the first was easy but when I called to verify my second one apparently it had been cancelled. The woman I spoke with on the phone at the hotel couldn't even find my reservation and when I got transferred to the Marriott they said it was cancelled on property. So I then called them back and spoke with the same woman who was no help at all. She still couldn't find my reservation and eventually got a manager. Guess what? The reservation was found but they said it was cancelled online which isn't possible since Marriott said it was on property. There wasn't even an apology from her mistake that took up 30 minutes of time and I still couldn't get my reservation back. For the service I would never stay here again especially since they like cancelling peoples reservations for no reason! As a Bonvoy member and a specialty hotel I expected better, very disappointed."

"I hadn't stayed here in a while. A seasoned business traveler for about 30 years. Room service was a disaster. Order incorrect, almost 2 hours late and delivered in a paper bag. Is this new? A paper bag? Really? A 4 star hotel? Is this a comfort inn? I didn't wind up eating anything as we were late getting to our appointment. They did comp this. So far. Tried calling about 10 times for bellman to take luggage and bring car. No answer. Had to take luggage while juggling a dog to the lobby to ask for car. Yet another delay. Phones in room not working correctly. This created additional issues with room service and getting car. The people I dealt with were all very polite and professional and sounded equally exacerbated. They offered to have GM contact me. No joy. Just so disappointing."

"We came in from Canada for the Flower/ Garden event. Our check in was terrific with Michael. He was super helpful and was very attentive to our needs. Very great reception experience. The room was great, clean and comfortable. The only difficulty we experienced was we found the mattress ultra firm and we prefer a softer mattress. We had complimentary drinks in the 515 and the service was so great we decided to stay for dinner. What a great decision. Our bartender / waitress was fabulous as was our meals. Excellent overall experience and check out was quick and efficient as well. Will definitely come back."

"Where do I begin? The Renaissance exceeded my expectations. My reservation was upgraded and the view we had was to die for, especially at night. Breakfast was delicious, fresh and plentiful. The attendants were thoughtful, anticipates our needs and after the first day, they knew to have a pot of coffee waiting for me. The gym was adequate, with a nice mix of cardio machines, weight machines and dumbbells. There was also room to stretch out. I forgot some items in my room after checkout and they found them and set them aside for me to pick up the next day. All in all it was an amazing stay and I will definitely be going back"

"From the staff, to the rooms, to the chocolates and Italian soda in the rooms, everything was perfect. The staff is attentive, quick and very friendly. I felt as if they went above and beyond in every aspect. Plus, the rooms were spotless. The location is perfect and walking distance to everything we wanted to do in Seattle. Would absolutely stay here again next time I’m in Seattle."