Staybridge Suites Seattle - Fremont, an IHG Hotel

"I recently stayed at this hotel and unfortunately had an extremely negative experience due to the poor customer service provided by Iris at the front desk. My friend and I encountered a situation where Iris claimed there was not enough parking available, even though the parking lot was clearly empty. This dishonesty was troubling, but even more concerning was the discriminatory behavior she exhibited towards people of color. Iris's intimidating demeanor made our interactions uncomfortable and unwelcoming, ultimately ruining our entire stay. Despite the efforts of the other staff members who were friendly and helpful, the impact of Iris's actions overshadowed any positive aspects of our visit. As a paying guest, I was shocked to be treated like a third-class citizen solely based on Iris's discriminatory behavior. The treatment I received during my stay was completely unacceptable, and I have made the decision never to return to this property due to this distressing experience. I urge the corporate management of the hotel to take notice of this issue and address it promptly. Discrimination and dishonesty have no place in any establishment, especially one that relies on providing hospitality to its guests. I hope that by sharing my experience, steps will be taken to ensure that all guests are treated with respect and dignity in the future. It is crucial for businesses to uphold the highest standards of customer service and inclusivity. Thank you for your attention to this matter."

"Overall there is nothing wrong with the hotel, but we had a rather mediocre experience. First the "street parking" option is basically non-existent so assume you'll be paying the $20 a night for parking in the quite cramped garage. Second note that the $20 a night comes with a hidden $5 a night tax. We also had an ADA room, not by request but by chance, and maybe the regular rooms are different but we had a shower so slick that my partner fell in it. Lastly, and this is just a quirk of our timing, there was a marathon being run the Sunday we were here. No on at the hotel mentioned this on check in so we got to enjoy a multi-mile detour trying to find an open route back to the hotel and leaving for a short coffee run."

"We got a perfect little suite with a full kitchen and a bedroom we could close off. I like it when we can eat normal food in the room sometimes, rather than having to run for takeout all day, and this setup makes it easy. I could definitely stay here comfortably for a long work trip. The breakfast buffet wasn't fancy, but it did include hot food plus grab-and-go. The inexpensive underground parking was much appreciated, especially on rainy nights. We'll be back!"

"My son and I recently visited and enjoyed this location. The staff were very helpful - particularly Emily at the front desk who assisted me in locating a lost and found item. It's always nice to have helpful staff when you are travelling. The room was very spacious for our needs and the separate bedroom and living area was very helpful for late night and early morning working dad. The pool was also nice for the early swim and the parking was convenient and reasonable. One day we did a full loop walk across and over to see the MOAI Museum on Lake Union too."

"I travel for work often and have stayed in different hotels in different areas and I’ve had my share of staying in different hotel brands. This hotel absolutely took the win no doubt! I would have to say this was by far (my most favorite hotel for sure) The service is phenomenal! The rooms are cozy, clean and super spacious! I really enjoyed my stay at staybridge….their employees do a great job working together and communicating. They service breakfast until 11am and their checkout times is actually noon so if your running behind and ask to stay until 1pm it was not an issue, it gives you that additional time to go do something early morning or just relax through your morning! In addition, they have 24 hour gym, a beautiful roof view on last floor, and an overall beautiful lobby with bar seating area with a fire pit indoor and outdoor that makes it for a relaxing time in the AM/PM for anything you want to do feeling relaxed and peaceful. I will absolutely be staying there again for work or personal travel for sure and look forward to it! If I happen to have anything on the negative side… although it wouldn't ever be bad with this hotel, it would probably be that location isn’t right in downtown Seattle, its probably less than a 5 minute drive to downtown so it’s not actually bad either. I could see space needle right after leaving hotel parking lot so location is not terrible. They will definitely give you your money’s worth and it will be a great and relaxing stay for you, I 100% recommend this hotel!"