Providence ExpressCare - Lacey Marketplace

"Very unprofessional. Make sure you read the note section from your appointment. Was very rushed, provider didn’t do anything but give me papers and rush me out. They did NOT take my appt reasoning seriously and did not accurately update my chart / records to show the appropriate information. I had to request my chart be updated so that it reflected my CORRECT medical history. Waste of time and money."

"I made an appointment for my mom to be seen at 9:40am. We arrived to check-in, and a sign on the door said they were closed. We were not contacted prior to arrival. Now we are sitting at a different urgent care with no appointment. I'm not impressed."

"I made 2 appointments, one was cancelled due to provider not showing up. The next I was in a room for an hour without seeing a provider, but the MA’s made sure to come in the room multiple times and tell me how difficult the paperwork is, and how they don’t do this paperwork often, etc. They then told me that the L&I paperwork was “missing” stuff, even though my claim wasn’t through L&I, as I’m a providence employee. They told me to go to a different urgent care which has 3+ hour wait times. Seemed as though they didn’t want to fill out the paperwork needed for my claim and it was more convenient for them if I left. It makes me sad that this is the level of care coming from this facility."

"Absolutely horrible service!!! I arrived early to my appointment & the doctor or nurse who ever she was gave me a rude greeting. Probably mad that she had to work. I ended up walking out BEFORE she even checked me in because she said in her grisly voice it’s appointments only… which i had an appointment. Then she told me she needed ID and insurance as I proceeded to get it out she told me to sit down and walked away. Didn’t check me in or anything and never came back. I ended up sitting in the waiting area made myself an appointment for urgent care INDIGO and canceled my appointment with providence. Absolutely horrible experience and horrible care"

"Very efficient, well run clinic. The providers were knowledgeable and thorough. All of the staff members were pleasant and compassionate. I highly recommend this clinic"