Haggen Family Emergency and Trauma Center at PeaceHealth St. Joseph Medical Center

"The ER Dept was incredibly compassionate, thoughtful, and helpful while keeping their calm and composed demeanors despite a sudden influx from 8 patients involved in a fatal car accident on Friday night. I came in after a 3 hour drive from Whistler for a suspected broken ankle and their concern for me developing compartment syndrome and trying to prevent it was evident. From the gentleman who welcomed and checked us in upon entering, to the amazing team (Matthew the imaging technician, Mitch the RN and Dr Stokes as well as the first male RN who I was unable to catch his name who helped take vitals and escalated my condition), I cannot express enough gratitude and admiration for a team of kind hearted individuals who were also serving those with many different backgrounds with equal respect and compassion. It is rare to see a team work so well under a high stress environment and still remain patient first. They made my birthday in the ER well worth the trip!"

"Best Emergency Room visit our family has ever experienced. Caring doctor and nurse. We were seen, diagnosed and discharged with medication and prescription sent very quickly."

"Hello. I came into the emergency room on Tuesday evening. It was very busy. I had broken a part on my Nephrostomy tube. The nice lady that was taking names called over a nurse to help us. She jumped right in and put gloves on and looked at the tube. She sat us down, and went off to find a part for the tube. She came back 5 minutes later and was able to fix the problem. She was so knowledgeable, and so kind. She saved us a very long wait that night. Her name is Andrea . My name is Bruce Nicholl. Keep up your great work at the hospital. Thank you"

"The wait was short but no wonder why. My sister comes in needing help to walk and in 10/10 pain and a spinal pain with numbness and tingling in their legs and all the doctor said was “since you have chronic pain i don’t think this is an emergency. here’s some tylenol” Going to see another doctor because this place evidently does not care about their patients. Letting an 18 yo suffer in pain and need to be half carried in and out of the ER. Tempted to report them to a higher authority because this feels so much like medical neglect and incompetence."

"Boyfriend came in with a fractured spine and when he was telling the front desk they acted like it was no big deal. Then in triage TARA asked him about what he’s in here for today, he told her and she went on to say “it’s not our fault your back is hurt so why are you here” like obviously it’s not the hospitals fault but then her attitude got worse saying “did you still wanna sit out there and wait? I can make it a long time for you” she should absolutely be fired, care in the hospital no matter what for should be done with compassion and you should be treated fairly. I am certain that if it was an older man she wouldn’t have spoken to him like that. This place has always had a few rude people but it’s almost everybody you talk to now acts like they don’t even know why you’re here."