MultiCare Auburn Medical Center

"I am writing this review while my 69 year old mother is still admitted in the hospital. This review is made today February 28th 2024. This complaint happened 3 to 4 days ago. My mother was approach by a rude nurse in the ICU in the 4th floor. My mother is admitted in the hospital due to an infection in her leg, my mother apparently was calling the nurse desk to get help in the restroom due to balance and mobility. My mother has been having constipation as she prefers using the restroom and not chair potty. Thankfully yesterday February 27th after talking to a young helpful nurse name mark suggested a wheelchair for better mobility. As I was speaking to nurse mark of this rude nurse. My mother looses balance in sitting in the toilet. I don’t know if my mother received this treatment due to nurses being lazy or because my mother doesn’t speak English. My mother did had a walker in the shared room, which she’s struggling to walk but she’s walking because now my mother is experiencing emotional distress due to fear of calling for assistance to help her with in the bathroom. I am very concerned because my mother should received the patient care they highly speak of in there website. I am writing this now while she’s admitted because I would like the hospital to be more helpful if they need to speak to myself or sister they can also communicate. Or provide the translation system for her to speak her concerns. I am worried that due to balance because of ill foot she can fall and have a serious injury. I spoke to two nurses while I was there that afternoon. I will still be speaking to customer relations because better care should be given. Thank you"

"Dr Burger, surgery staff and Lolita and Amy are amazing. They took great care of me during surgery and after, they made me laugh in time of stress, made me feel comfortable and made sure I was ok the whole time. They are Phenomenal people. Also grateful for nurse Kyle he gave me oxygen when I had a hard time breathing before I was taken into surgery. I appreciate everyone who took care of me. I am blessed to have met everyone here. For there hard work and great attitudes I feel they deserve a raise. Very hard working people and my respects for taking care of me after hours. My family and I are truly grateful. Thank you so much."

"I really love this hospital. I had my last baby there, and the gynecology and obstetrics area is the best.They make you feel very comfortable and safe, the nursing staff are super professional and friendly. and the level of hygiene is very high, always keeping your bed clean and sheets fresh. I definitely recommend it."

"Wow. I suffered a grade 3 AC separation at the end of August and was unfortunately referred here by an urgent care center that probably received kickbacks for their referrals. They put an IV in me immediately yet administered no fluids or medication. The only thing they did was some X-rays to verify my obvious AC separation and give me a cheap sling before saying there's nothing else they could do. They left me in a cold room for over 6 hours with no food or oral pain medication. The only time they came to check in on me was to charge my credit card the $500 deductible. They were very efficient when it came to that. After 6 hours and thinking they forgot about me they finally came in with my results, said there's nothing they could do, and sent me home with a cheap sling. As of today they are attempting to bill my insurance and I $13,000 for these services. $13,000 to take X-Rays. I'm in utter shock and disbelief they are doing this to injured people. Now unfortunately I will have to spend more money and time on litigation to ensure Multicare does not get away with the fraudulent charges they are sending us. There's a really special place in hell for those that take advantage of the sick and wounded and the staff at MultiCare Auburn all have their spots well reserved in advance."

"Never planned on getting appendicitis…everyone I interacted with (excluding the ER check-in guy, kinda dismissive and got my birth year wrong, later corrected) was great and caring. Special shout to all the nurses, Dr. Gould and Dr. Kim. Their professionalism and care was really appreciated. Throughly explained everything, kept me updated and made sure I was comfortable as possible."