The Polyclinic Northgate Plaza

"Providers are pretty good, specially my PCP. The huge problem is whoever hires PSS/front desk people. They are rude, over talk as you are trying to speak and give you an attitude kinda like they are doing you a favor..... forgetting they are speaking to a patient (person who has health issues)."

"They are head and shoulders better than Swedish Hospital now. For nearly 20 years now Swedish is going down and Polyclinic is improving. We've had nothing but the best of care from their doctors and nursing staff."

"Sadly the service of this organization has increasingly diminished to the point that I am looking around for another health care center. There is never someone that can answer phones, help with scheduling appointments, or address any insurance questions. I feel bad for the healthcare workers that want to provide good services, when the organization can’t provide the infrastructure, the admin personnel and the right processes to provide patients with the basics of a healthcare center. If you are looking around for a healthcare center, do yourself a favor and look somewhere else."

"Doctors are great. Check in is terrible. Multiple departments use the same staff for check in, but routinely there's only one or two staff manning the front desk, while the line keeps growing. Waiting in line to check in made me late for my appointment, which was cancelled, and rebooked a month later. I took time off from work, only to stand in line to be told to go home."

"Literally the worst customer experience of my life. Scheduled an appointment 4 months ago in June for an August appointment. Researched doctors extensively to get one I wanted. At the time of the appointment, my entire family had COVID - I didn't want to spread the disease - so the people on the phone said I can just come in and not tell anyone or wait another two months (what kind of people tell you to come in with a highly contagious disease and just life about having it?). Obviously I said I'd wait so I don't get anyone else infected. Two months later (today) I get to the office and they tell me my appointment has been cancelled - even though they gave me no notification. Now I have to wait ANOTHER three months for a nurse practitioner instead of the doctor I wanted. If I want to wait for an MD, it's 6 months. Absolutely insane - worst experience of my life."