Alderbrook Resort & Spa

"Normally, when I go to Alderbrook, they provide excellent service and comforts worthy of the high price. Unfortunately, my most recent visit was awful. A friend and I attended an event at the resort and decided to stay the night. The listed amenities were influential in our decision; a hot tub, sauna, steam room, and pool sound like a great ending to our evening to relax before bed. The hot tub was cold, and in repair, the steam room didn't work and smelled like mold. There was no improvement the next day. The event we attended, although it was nice, did not clearly state the FULL price up front, and was not a value at $150/per person. The wine "pairing" came from the bar and didn't help keep us warm while outside in February. I will not return to this place until they clean up their act AND their amenities. Too bad, Alderbrook, I'll miss the good times."

"Absolutely wonderful experience at Alderbrook. The room was beautiful, with so many thoughtful touches and attention to detail. We brought our two dogs and found it to be the best place to stay with them. We had a door from our room that went out to an enchanting courtyard where we could walk them whenever we wanted to. The grounds and all the properties are so well kept and inviting. The staff were consistently friendly and helpful. We ordered room service from the restaurant each night and the food was a highlight. Perfectly prepared and exquisitely plated, every dish was delicious and beyond our expectations. We’ll definitely be back."

"I love Alderbrook so much. They have held a special place in my heart for almost 15 years. The last few years things have changed. The rooms are not nearly as clean as they use to be, even though the head of housekeeping seems like she wants them to be- she’s nice and attentive, but the cleaning staff must be overworked, understaffed and very rushed. The bathroom smelled so bad last time. At the very least the toilets should be clean- ours still had urine and hair around the base and the shower curtain was so sour. The blankets and pillows (the ones on the window and on top of the bed) are not as clean and fresh. Disinfecting doesn’t seem a priority anymore- maybe as a society we’re simply over being cautious, but hotels should still be. We actually got strep throat after staying- which could’ve been from the room, or another guest in the lobby in passing….? The pool area didn’t receive any updates from the renovation, and the front desk staff and reception isn’t as warm and caring. Although the valet guys are always really welcoming. The restaurant service however was phenomenal. Although I have to say the prices are steep, the food quality is pretty good. And the awesome service and atmosphere are very lovely. We still love it here and return, I’m honestly just sad when we are so needing a break and want to come and relax, that I’m not as comfortable there (because of the rooms) or feel as excited to have an escape. Over 15 years we’ve probably stayed here around 15+ times and it’s been the last 3 stays consistently that have been downhill (2021-2023)."

"Can't praise this place, and particularly the staff enough. Beautiful views, rustic location, amazing amenities especially for young families. We got high chairs and pack-n-plays in our rooms for our infant twins, for no extra charge. That's already above and beyond what most name brand hotels will do for young families. Their Birthday package is well thought through, and attractively priced. The staff is the best I've encountered in a long while and I travel a lot. They redefined going above and beyond. We visited during the winters holidays and the holiday decor, lights and fire pit made for a great mood."