Banter by Piercing Pagoda

"I’m writing this with the understanding that Banter/Piercing Pagoda does not care about their customers nor do they hire their employees based on their customer service skills. With that said, I purchased a necklace for my son for Christmas and bought the protection plan for it. 2 hours after putting the necklace on it broke when my son took a small tumble on the floor. I have been waiting over 3 weeks for a replacement necklace. After calling weekly, when I was told that I would be called by an associate, I decided to return the necklace and get my money back (because I was told week 2 that I could). When I approached the kiosk a girl with red hair and several face piercings who claims to be the assistant manager, sighs really loud, tells the person she’s talking to on her cell phone she has to go, someone just walked up and then slams her phone down and says, “How can I help you?” in an exhausted/you’re bothering me tone. I would like it noted that this is at 10:19am almost 20 minutes after the store opened. Long story short, she tells me because the necklace is broken that I cannot return. I told her that I wanted to speak with a Manager since they could not replace or repair my necklace in a timely manner AND I was told that I could return. She tells me that the person who told me that doesn’t know how to do her job well and that it’s corporate’s fault that they don’t have the necklace in stock. She repeatedly tells me that I can call customer service if I don’t like the return policy. After some back and forth, our exchange starts to get pretty heated (people were staring with concern in their eyes - so embarrassing!!!) and she finally says, “Ma’am, I don’t think you understand, today is not the day,” which felt like a threat to me. I told her that this is not how you speak to a customer and she needs to brush up on her management skills if she thinks it is. She then proceeds to burst through the kiosk door and storm away. She says, “if you’re going to be disrespectful then I won’t help you.” I told her that’s fine and I stood there and called customer service. She returns shortly after with mall security, laughing and asked me to “Move away from her kiosk.” She thought it was pretty funny that I was asked to leave. I didn’t leave because I wanted to get her name first. I never got it but by the look of other reviews here and words from an employee in an adjacent store….she’s pretty popular for these antics. In fact, I got her manager and district manager’s info and told her I would be reporting her. She laughed and told me to go ahead. I told her she needs to be written up for how bad of a representative she was of the company and for talking crap about them to a customer. She laughed and told me that wouldn’t happen. And she’s right, as I read the reviews for the Puyallup store, she is referenced several times over the last few months and she still has a job. Wow just wow! Great job to her managers Maricela - store manager and district manger -Stephanie rodan for allowing someone who cannot manage people, stress or to be human and kind run this location into the ground. If this is how they treat customers, I will make sure to spread the word to anyone that will listen so they will never make a purchase from this company."

"The associate 13576140 was rude and unprofessional. She was annoyed because I had gift cards and kept making comments about it because she had to enter them in. I asked her politely to give my gift card back because I had online orders coming on that card, she got so irritated that she is supposed to keep the gift card with $0. When I asked her to check different sizes on couple of the rings instead of checking she just said I don't think they come in different sizes but you can check online. I guess she just wanted to be on her phone instead of helping customers. I spent about $100 but with her negative behavior I wanted to walk away so bad. Very unprofessional and judgmental lady."

"The lady with blue hair was extremely rude and unprofessional. When I changed my mind and didn’t want the warranty on my items she got extremely rude and snarky. I asked politely while checking out if they had gift bags and she yelled at me exclaiming if I would rather carry it out without a bag. Very disappointed. She needs to be fired."

"Got my cartilage pierced here last year. Girl who did it told me to get the warranty and that it will cover my piercing if it gets infected or closes. I called because both happened. They told me they no longer do cartilage piercings and I'd have to go to the Tacoma Mall to get it redone. Called there and they told me the warranty basically covers nothin and I'd have to pay full price again to get it redone. Your employees should stop lying to get people to buy warranties when they don't cover anything she said."