Sherwin-Williams Paint Store 9165 Ridgetop Boulevard Northwest, Silverdale, WA 98383

"Store staff is very friendly. Was grateful for their input on my project."

"Alex is a gem, just loaded up on paint and supplies for a project. His suggestions were spot on and he helped me save a bunch of money. Thanks SW Silverdale and especially Alex!"

"These guys need a class in Customer Service and Setting Expectations. Ordered paint in-store on a Monday. Was told it would be ready shortly; I expressed I would be by to pick it up shortly UNLESS I was called to take my mother to a Dr. appointment, in which case, I would come back Wednesday. Ended up coming back Thursday due to inclement weather Wednesday and somehow, the paint was not ready. The store associate couldn't find my order, then, when he did, said he'd need five minutes to dispense and shake it. I told him, for time's sake, that I needed to run a quick errand in that five minutes and that I would be back ASAP. When I came back 15 minutes later, the store associate smirked and said it still wasn't ready. I am completely unclear on how this is servicing the customer. I absolutely needed this paint to be ready for an install the following Monday and three to four days should have been PLENTY of time to prepare it. I called the "manager", Josh, to explain what happened and asked him what he was going to do to make it right. He, at first, could not find my order either and when he did, offered to discount the paint for me. I told him I thought the better solution was to have the employee who overpromised me and underdelivered deliver the paint to my house, for all of my trouble. He said he couldn't do that without having me pay for delivery. He also said he didn't believe two wrongs make a right and didn't agree with my revenge mentality. That made it personal. So as the customer, the only choice I get in the matter is to remain inconvenienced? Or, I could pay for the paint and now additionally, delivery. What a joke. Maybe the store associate could learn something from being inconvenienced in return and by making it right. Being a high-volume store with "30 orders at a time" is no excuse for disappointing your customers, nor is dealing "mostly with contractors". I should not be penalized because I only bought seven gallons of paint and I don't hold a contractor's license. What does that say about the contractors who are patrons of this store? They have terribly low standards for customer service? How sad. I'm not sure what happened to the days of making it right but with establishments like these, it seems they are fading quickly if not already gone. If an order won't be ready, pick up the phone and call the customer. It takes an extra minute but goes a long way. With all of this, I can no longer count on them for my paint supplies."

"What amazing service! My wife and I had a great time there. Bryan was really nice and helpful. We ended up with the colors he choose for us, based off him listening closely to us as we tried to find the colors that were in our mind. It was a great experience. We've since primed our first room and put-up ceiling paint. The product is amazing. We had to make a yellow room, white and light blue. It's going really well."

"Jesus Christ. Walked right into this place and didn't get a single greeting from any one of the 4 employees. Waited for over 10 minutes, still not a hi there it hello. Is it because we are gay? Not sure but I'm including a photo of the place just to make sure you know what it looks like."