Papé Kenworth,

2504 Talley Way, Kelso, WA 98626

"I appreciate the excellent customer service (John) and skilled mechanics at this location. Their friendliness and expertise keep me coming back, even traveling from Seattle or other states. Thank you for your consistently professional services!"

"The Good: Called on 1/29 to make an appointment for the injector recall on my 2023 680 and was given a Tuesday night or Thursday/Friday appointment. In which, I was given a Friday afternoon appointment (assumed early as I wasn’t given an actual appointment time). On Friday 2/2 I called at 10:46am and asked what time my appointment actually was that day. The gal mentioned 10am and I was kinda shocked as I was never given a 10am appointment time. So, I let her know I’d be there between 2:00pm to 2:30pm and she stated that was okay. The Bad: I arrived at 2:30pm and checked into the location. I was told previously it’d take approximately 3-4hrs (I was fine with that). However, I wasn’t told that at that techs would be leaving at 3:30pm, my tech would be leaving at 7:30pm to 8:00pm and that there’s only (1) tech that’s working until midnight (closing) that would be working on another truck until closing. So, there was 2-3 flushes done on the injectors for a recall due to manufacture defects. Come to find out that around 7:00-7:30pm I’d need to look at getting injector 3 replaced. Me knowing my luck, it didn’t come to any surprise. However, what came to my surprise was the tech was leaving at 7:30 to 8:00pm. They didn’t have another tech to finish it. The injector they had in stock. The owner or service manager doesn’t allow techs to work overtime. Now, where does that leave me? I let them know on Monday that I needed my KW as I had to go to Boise and back this weekend 2/3 to 2/4). I also let them know that the following Monday and Tuesday my KW was going into the shop at the PDX location for other stuff not related to that. That leaves with different options. - I leave my KW there and lose out on $4000 this weekend of work. Try to find a ride back to Vancouver WA and back up (unsure when they could fix it). - I leave my KW there, lose $4,000 of work and losing my appointment times in Portland. - Taking my KW back, doing my Boise turn and getting my truck into PDX for my appointments There are other options too. However, nobody also told me prior that if warranty work was started in Kelso/Longview that it couldn’t be transferred to the PDX location. So, the real questions are why I wasn’t informed of all the issues I listed? Why the hell take on my KW if y’all knew only (1) tech would be until midnight (closing) and my tech unavailable to finish it if it needed an injector?!"

"September 19 2023, this was my first time using Pape Kenworth in Kelso and my experience certainly surpassed my expectations. The people there were professional, knowledgeable, and I finally felt that the shop was as concerned as I was about getting my truck back on the road. As an owner operator my truck is my Livelihood. I appreciate their sense of urgency as well as the work they preformed. I would Highly recommend them."

"I love this location’s costumer service and mechanics. They are so friendly and They know what they have to do. I always come to this location all the way from Seattle or sometimes from any state to this location by bobtail. Thank you for your professional services!!!"

"The best dealer that I’ve ever been in my trucking job during 4 years . Professional workers that knows how to do their work. Without any doubt I can suggest to anybody who doesn’t want problem with their trucks and don’t want to waste their time that cost to much . Especially in this business every day is money. Thank you guys for your great job!"