Rite Aid

"This RiteAid in Ferndale is an excellent store, with all staff helpful and personable, especially all pharmacy staff. They're caring and glad to answer questions. However, the regional support for the pharmacy (this means Steve, who was there on 9/27/23) needs improvement. The refrigerator nearly overflows with meds; the telephones (crucial to their services) are old and need to be upgraded; and phone rests, again which are crucial for comfort, are not provided! Ridiculous! The staff deserve much better support."

"Just echoing all the reviews. Went to go pick up a prescription, had a goodrx info for a better price, "oh I'm sorry it'll take 20 minutes, we have to reject it and rebill it". Um, that's a first. I've never seen a pharmacy freeze, no line and take an additional 20 minutes to process a different "insurance info", usually it takes 1-2 minutes or less and it's usually done while you're standing there. When pressed further why? "There's ppl in front of you!!!". Where???? Definitely taking my prescription somewhere more reliable and less attitudy. Pathetic customer service!!"

"Always have great experiences when I go there. Customer service is great, very helpful and friendly. I like their text messaging service cuz I forget about picking up my scripts and that helps remind me. Prices are fair too, they have lots of sales going on all the time."

"The prices inside the store are not good, so I've only ever gone here for prescriptions. Unfortunately they are having a hard time keeping pharmacists or pharm techs employed here, I'm guessing due to internal conditions or overworking. Every time I get my meds it's someone new, someone very stressed and busy. The waits in line are just unreasonable, like cars lined up out of the parking lot or 10 people lined up in the store unreasonable. I wanted to change to the new pharmacy across the street but unfortunately my insurance won't work there :("

"Ridiculous, I called and refilled my birth control here. They said they would fill it and have it ready next day. I go to pick it up, they said they sent it to the sunset pharmacy. That's not where I said I needed it filled! I took an Uber to pick it up for nothing. Then they say they can call and cancel it and refill it at this one, but as soon as they do they tell me "oops! We are out and won't have it til Monday!" I'm out TODAY, people! Super frustrating pharmacy"