Tractor Supply Co. 1750 La Bounty Drive, Ferndale, WA 98248

"Didn't find a wood rack we wanted as the couple they carried were plain. However, staff was inviting, friendly, and helpful and the store was clean."

"Great place to shop. Jessie went above and beyond to help me and get my order taken care of and delivered. If you haven't shopped there you're. Missing out on great products and great service."

"I returned a $140 Carhartt coat because the zipper was faulty. I admit, it was 15 minutes to close, but if the two employees there had done their job even HALFWAY correctly, there would have been no problem. First the issue was that she couldn’t find the coat that I needed to return on my ONLY, 6-item Receipt from the last 10 months. I looked at her computer and immediately could tell what item on the receipt the coat was, and pointed it right out to her. She was very like, stuck up- acting, and still took a remarkably long time after i showed her how to get to where she needed to be, during which i said, reading the table sign for “Hassle free returns”, “oh good! I paid with debit so I get cash back; gosh I hate to wait to get my money back on my card, since sometimes it takes 10 days and sometimes it takes like two, you know?”According to their table sign, it clearly states that if you pay with debit the only listed form of refund that you get back is cash. Well, give it another seriously about six minutes for her to just look at her computer and randomly push a button every once in a while, and then she asked me to put my Card into the card machine. I asked her if she could tell me the last four From my receipt (she looked it up on my loyalty account), Or at least whether it was a MasterCard or visa, and she was too lazy to go to the page that told her that so she tried telling me she couldn’t, and then I said well if I accidentally try the wrong one, is that OK? can I try again? Because it most other stores if you pay with a debit card and even if you return with the receipt and you get cash back, you still need to show them the original card. So the girl has me sign my receipt slip for my refund, and then she hands me another receipt and says, “ok, there you go, we’re closed now.” I asked her why I didn’t get the type of refund that the sign on her checkout counter clearly stated I was going to get, and that I even mentioned it to her at length! She was like “I wasn’t paying attention when you said anything, because I couldn’t find the coat”. So I asked if the manager who was standing by the door waiting for us to leave, could possibly do something to fix her mistake and she was like I don’t know, my husband got his attention, and he came over and acted like it was SUCH a HUGE hassle, just based on his exaggerated, pathetic sigh and body language. At first, I thought maybe he was annoyed with her, and then I realized it was us, and when I told him “I’m sorry, but I seriously told her to do the exact opposite thing and I didn’t even know that she was allowed to do it the way she did because your sign says exactly this“, showing him the signs, and he instantly started raising his voice, and had a super angry look on his face, And he was like “look lady it is already done” And I was like there’s nothing you can do to fix this? it’s not my fault at all? To which he replied, “how about you just get out?!” , and when my husband And I said what we had the right to say, which was that he should help us because it was not our fault. It was their mistake, and a pretty outrageously stupid one at that, and he followed us out the door, super angry, and then, as we were leaving, slammed the automatic sliding doors so loud that they broke. Literally. At this point, he was just screaming, incessantly and saying you know what never come back never come back! I know people have legitimately rough days sometimes! I am often very understanding when somebody in customer service is not that nice. Everybody’s fighting Their own battles every day And I 100% empathize with that. But this manager was obviously some Super lazy dude with absolute anger issues, like, unreasonable rage. And the girl, Judith, was so bad at one of the most fundamental parts of her job, try to blame me every time she couldn’t figure something out, and then used “I wasn’t listening to you when you were talking” as the excuse for why she returned my money onto my card, even though their policy is to refund in cash. She was an idiot. He was mean and abusive."

"Today we had planned to use the dog wash stations at Tractor Supply Ferndale. We're traveling from north county with our two senior dogs (8 and 14 yrs). We wanted to come in at the end of the day to avoid crowds for our dogs' sake. We called ahead and the person who answered the phone said the dog area is open until 8pm. Perfect! We got there at 7:32pm. When we arrived the cashier said we'd need to be quick because the dog wash area closes at 7:45pm. Okay. . . We can do that. On our way back to the dog wash area another employee said the dog wash area closes at 7:30pm. I said because we had called, ahead AND were just assured by the front desk person that the dog wash area is open that we'd be using it. Then, a male staff person said "it's closed" and physically blocked the doors to the dog wash area. He said they cannot accommodate us using the area because "we have to close at a certain time." the store closes at 9pm, and it's 7:30pm. This guy continued on, saying we can't use the area. He would not budge about it even when I said we'd clean the space after use, he said "no you won't." I then went to the front desk person and asked to talk to the manager (yeah, I was that person), and the same guy came up and said he was the manager. He said "I don't know what you want me to do" and stared at me. I'm pissed- I just drove 20+ minutes to get here with my two geriatric dogs. I called ahead too. This is ridiculous and unacceptable."

"Really nice store. They had exactly what we were looking for, and the staff were friendly and professional. We hadn't been to this location before but will definitely return!"