Willamette Dental Group - Portland - Stark 1

"The staff and treatment is fine, but they are simply unable to handle the patient appointments. It takes months to get the initial one, but you are going to be on the waiting list for any required follow up. Last time it took 3 months to get an appointment from that list. Most places keep open spots for follow ups so you don’t have to start over each time at the end of the line."

"Front desk make effort to let all staff I came in contact with knew how to correctly pronounce my name. This is huge and great customer service and shows how much they care about the patients they have thank you so much❤️ Dr is fantastic he gives great advice and is never in a hurry honesty is huge!!"

"If you are looking for inattentive dentists and rude staff, then you have absolutely come to the right place. Terrible experiences every time we come here, looking for a new provider because their staff has become extremely less than professional. I highly don’t recommend going to with of the stark offices. You will be severely disappointed."

"Loved their experience up until this day. Throughout the week, I received reminders of my appointment, calls, and text. I made sure to confirm them all and requested time off from work. This morning, I received a call 1 hour before my appointment, as I was getting ready. Willamette left a message on the phone. The message was so incoherent that I did not understand what they were saying. Call the number back, but they were closed. So I went to my appointment and was told that it was canceled. I informed them before I gave my name that I got a call but did not understand the message. lady in the front at 8am stark 1 November 15th, 2023 was flat-out rude, saying I should have gotten a call back number. Ignoring the fact that I just said I did not understand the message or the number. She went straight to let me reschedule you. Not one, sorry. I said this was my only day off, and I needed to request it in advance. It was like one ear out the other and gave me a time for the next day. When I asked if anything could be done today, she was just very rude about it. Saying "We got no Higenist," with attitude. Nothing warranted that response because I was non confrontational. I took the next available time slot a few days away, but it was not confirmed in the clinic. She said they would have to call me to confirm. It would be nice to know then and there if it was confirmed to get time off. I had to call the office right after to confirm. All in all, it was a terrible experience. I explained my situation calmly, and she was incredibly rude. A simple sorry about this would have gone a long way. I felt like I was treated like a child. I left incredibly fustrated and shaking and embarrassed. She made me feel stupid for not understanding the voice-mail even tho it was incoherent."

"I had the best experience stark office 2. Greeted on time and didn’t have to wait long to be seen. DA Gina was very nice and gentle when taking my X-rays. Dr Ulmer is a great doctor he is so nice, made me feel very comfortable and not shamed me for slacking a bit on my dental hygiene. My Hygienist Elly was amazing she made my cleaning relaxing and was gentle with instruments. I will definitely look forward to getting seen for my 6 month recall."