Lamiglas

"Lamiglas warranty is a sham. In the old days you walked in with a broken rod and walked out with either a replacement half or entire rod. Now you walk in with a broken rod and walk out with less money in your bank account because they are going to charge you for what needs to be replaced. Sad to see such a legendary company go downhill."

"After submitting the warranty protocol for my unglued reel seat. I received a response from Kailin who gave me a couple options to bring in the rod or mail in the rod. I chose to bring in the rod and was greeted kindly at the warranty front desk.I then met up with Kailin who looked at the rod.She determined it was unfixable so she gave me a replacement.She was professional and informative. Overall, this was a positive experience."

"Used to buy Lamiglas regularly. Until I had an absolute garbage experience with their customer service. Bought a rod from them, directly shipped from the factory. Shattered the foregrip/ reel seat on the second time out. So roughly 3 hours total use. I asked customer service to give me another rod of my choice, an X11 instead of the rod series I bought. I even offered to pay the difference between the two rods. They seemingly purposely acted as if they didn't understand what I meant, and said they would ship me another of the same rod. In the first place, why would I take a chance with another model of rod that's clearly junk? It also happened to be backordered by 3 months. I said no thank you. Haven't, and will not buy another Lamiglas since that Incident. I've recently had much better customer service from other, actual US made rod companies, and foreign ones. Do yourself a favor and shop elsewhere. Unless you like overpaying for junk made in a foreign country, at "American Owned" prices."

"Worst customer service ever and junk rods. Like others tip broke off. 3rd cast on a brand new LX79MS spinning rod and 4-5" of tip broke. No visible damage not crushed or fractured. Wrote lamiglass and got NOTHING back for a reply. Laughs on lamiglass as I run a lake resort in Northern California that sees well over 100k people a year and the $130 broken rod hangs over the cash register with a sign " lamiglass is Junk."

"So based upon the plethora of 1 star reviews, whoever is working the warranty department needs to be replaced. My rod broke on a 8lb coho with 10 lb test mono. Clearly a manufacturer defect. That being said, I have fished lamiglas rods my entire life due to what USED to be a stellar warranty program. Buy the good, top of the line rods made in woodland, and you get a lifetime warranty against manufacturer defect. I sent pictures and a copy of my receipt and that wasn’t good enough. Well, now all they seem to offer is a “discounted” price on a new rod for more than it cost to go buy a new rod at any outdoor store."