Greg's Japanese Auto 13421 Northeast 20th Street, Bellevue, WA 98005

"The men who worked in the office were a pleasure to talk to. Getting my oil changed and car inspected was a no stress experience. They found everything in good working order and did not try to get me to do preemptive work."

"I’m so glad I found Greg’s Japanese Auto. I have a 2003 Subaru Outback with lots of miles and as I am finding a new car, Greg’s took extra and detailed care to keep me on the road. I was very impressed with their last minute availability and how they prioritized my vehicles mechanical needs! Great job! Thanks David for all your advice!"

"We normally take our car to the dealer but not anymore! We made an appointment with GJA and got in right away. Not only did they tell us what was going on with our car and what we needed, but they also told us what we did not need. The dealer would try to upsell us every single time we took it in! Greg’s Japanese Auto has excellent customer service and we couldn’t be happier. Thank you Greg’s Japanese auto.!"

"NOT recommended in 2023. I took my cars exclusively to Greg's at Bellevue, between year 2016 and 2020. Initially the service was great and the staff was nice and friendly. They had a courtesy shuttle as well so I didn't have to spend extra on transportation. They were more expensive than your average car repair but I didn't have any reason to complaint. Things started deteriorate toward year 2020. Staff acted condescending and sometimes straight up rude when I spoke something technically incorrect about cars. I mean, come on, if I knew everything why would I even show up at your shop, and honestly I'd never seen a one who used their expertise not to provide great service, but to feel better about themselves. They no longer gave free shuttle rides either, so on top of the already higher charge I had to spend $$ on uber and what not. On my last visit they broke the handbrake on my miata which was working perfectly before. So that speaks for the service quality. Yesterday I made a call, three years later, to query about the last time my miata had a transmission fluid change, since my memory failed me. They told me over the phone, with a mocking tone, that it is a manual transmission car and therefore does not have any transmission fluid running in it. First of all, this is false. Even assuming their good faith, so maybe there's miscommunication involved, perhaps the transmission fluid is referred to by a different term among you guys at the shop - did they really feel like making a technical correction here is the way to go? They clear had no interest in finding out what my car needed. I am leaving a 2 star in honor of the good times when they were still quite decent in many ways. Note that Greg's has many shops open in different areas and this review only applies to the Bellevue one. Edit: changed to 1 star for the copy pasta response from them. No I'm not interested in wasting my time reaching out to you, thanks."

"Went in for an oil change. Good price. Real professional and respectful. I asked about other issues the car may have and they were awesome and didn't try to upsell me. Quick work and would definitely go back. Thanks guys!"